Service Agent

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2020 FedEx LAC included in the GPTW’s Best Workplaces in Latin America Ranking (24th)

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2019 FedEx Uruguay selected by GPTW among the 5 best companies to work for.

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RC764137 LP007: Service Agent (Open)English (Required)

LP007: Service Agent

Full time

Parque Industrial Costa De Est
Calle Tercera Edificio # 75
Panama City
Comarca de San Blas (obsolete)
Panama

Involves the completion of administrative tasks and coordination relating to the front-line operation which may include data entry, ramp activities, sort activities, trace activities, despatch activities and local customer service. While operational tasks may be part of these roles, the majority of time is spent on office-based activities.

General job description

Under general guidance completes the following tasks:

• Assists customer by tracing packages, answering questions regarding FedEx products and services, and providing over-the-counter service. Answers station lines and takes information for pickups.

• Maintains and audits all records and files as assigned. Audits airway bills and records as required.

• Involves the completion of administrative tasks and coordination relating to the frontline operation which may include data entry, ramp activities, sort activities, trace

activities, despatch activities and local customer service.

• May be required to perform other duties as assigned

Minimum Requirements:

Minimum Education:

• High School degree/Equivalent.

Minimum Experience:

• Previous clerical or customer service experience in a service environment

Minimum Required Skills:

• Accuracy & Attention to Detail,

• Planning & Organizing Skills,

• Interpersonal Skills,

• Problem Solving Skills.

• Average general office skills required including light typing, filing and computer literacy

• Ability to lift 50 lbs and to maneuver any single package weighing up to 150 lbs with appropriate equipment or the weight limit required according to current local labor regulations.

• Customer Service Skills,

• Product or Service Knowledge,

• Excellent communication skills.

Por cobertura de incapacidades y vacaciones de los Retail Agents, debe rotar a cubrir en cualquiera de las locaciones de los Retail Centers.

Job Posting End Date:2025-11-14

RC764137