Continuing Nursing Education Conference Registrar

Saint Anselm College, a Catholic, liberal arts college in the Benedictine tradition, is seeking a highly-skilled, self-motivated part-time (20 hours)/year-round, Conference Registrar/Administrative Assistant to join the Continuing Nursing Education Program.

Reporting to the Director of Continuing Nursing Education, the Continuing Education Conference Registrar/Administrative Assistant is responsible for coordinating the registration, marketing, and attendee management for a diverse portfolio of continuing education events. The position collaborates with various stakeholders to ensure the smooth operation of events and educational programs, as well as an exceptional participant experience throughout the event process.

Key Responsibilities:

Event Marketing and Promotion: Develop and execute marketing strategies to promote continuing education events. Utilize digital marketing tools, email campaigns, social media, and other channels to attract attendees. Collaborate with the campus marketing team to create compelling content and promotional materials. Registration Management: Oversee the registration process from start to finish, ensuring accuracy and efficiency. Troubleshoot any issues related to online registration systems or payment processing. Provide support and guidance to individuals and organizations registering to attend conferences, certificate programs, and webinars. Attendee Management: Maintain updated attendee records and files, ensuring compliance with accreditation regulations. Manage attendee inquiries, changes, and cancellations promptly and professionally. Communicate logistical details to enhance the attendee experience Administrative Support: Prepare reports on registration metrics, attendee demographics, and event performance. Assist in budget management related to registration fee payments and refunds. Collaborate with internal departments and external vendors to streamline processes and improve operational efficiency. Customer Service and Support: Serve as the primary point of contact for inquiries related to registration, payments, and program details. Resolve customer issues and concerns in a timely and courteous manner. Provide technical support to users navigating online registration platforms. Financial Management: Serve as the primary point of revenue collection from participants, vendors, and sponsors, invoicing as indicated, and overseeing deposits.

Qualifications

Education & Experience

Associate’s degree required; bachelor’s degree in business administration, communications, marketing, or related field preferred.

Minimum 2–3 years of administrative, event coordination, or customer service experience;: Experience in marketing content creation and development of promotional materials preferred

Technical Skills

Proficiency in working with PC business applications, including spreadsheet, data base and word processing software.

Experience with event registration systems (e.g., EventsAir, Eventbrite, or comparable platforms).

Comfort with social media platforms and email marketing tools.

Communication & Customer Service

Excellent verbal and written communication skills, with the ability to interact professionally with diverse stakeholders.

Strong customer service orientation with the ability to resolve issues efficiently and courteously.

Organizational & Problem-Solving Skills

Highly organized with strong attention to detail and accuracy.

Ability to manage multiple tasks and deadlines in a fast-paced environment.

Strong problem-solving and troubleshooting skills, especially related to online registration and payment systems.

Professional Attributes

Demonstrated ability to work both independently and collaboratively in a team environment.

Commitment to supporting the mission of continuing nursing education and lifelong learning.

Successful candidates will be able to assist the college to further its strategic goals for institution-wide diversity and inclusiveness.

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