IT Support Specialist (Contract)

Laurel Health Care Company -

The IT Support Specialist (contract) role is to ensure proper computer and information systems operation so that end users can accomplish business tasks. This includes actively resolving end-user help requests as well as assisting with the deployment of IT resources.

**This is a six-month, on-site contract position.**

Responsibilities

User Support: Provide software and hardware support to system users. Answer questions about, and provide instruction on, the operation of computer applications and equipment. Provide support over the telephone, in-person, via email or using remote management tools:

Record, track, and document the service desk request problem-solving process, including successful and unsuccessful decisions, and actions taken, through to final resolution

Fulfill requests for user adds, moves, changes, and disabling access

Install, configure, and manage desktop computers running Windows and Apple iOS operations systems and common office productivity applications

Install, configure, manage, maintain, and troubleshoot printers

Support common desktop software applications, browsers, and security software

Develop and maintain documentation for common support tasks

Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications

Perform onsite and remote analysis, diagnosis, and resolution of all information problems for end users, and recommend and implement corrective solutions, including offsite repair for remote users as needed

Requirements

High school diploma or beyond

A+, Network+, Security+, MCP, MCSA, or similar certification desired but not required

1 or more years of related experience supporting help desk operations and client systems or a demonstrated understanding of systems support

Working knowledge of modern PC technology components and their relationships, including software, hardware, networking, applications, and peripherals

Technical Requirements

Microsoft Windows Professional 10 & 11

Microsoft Office applications and tools

Experience with supporting hardware for desktops such as printers, multifunction devices, scanners and monitors

Work Conditions

Occasional evening and weekend on call rotation

Occasional evening and weekend work to accommodate business units’ needs

Lifting and transporting moderately heavy objects, such as computers and peripherals