Field Service Technician - York/Hull

About NCR VOYIX

NCR Voyix Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail and restaurant industries. NCR Voyix transforms retail stores and restaurant systems with comprehensive, platform-led SaaS and services capabilities. NCR Voyix is headquartered in Atlanta, Georgia, with customers in more than 35 countries across the globe.

Title: Field Service Technician

Location: York/Hull

Position Summary & Key Areas of Responsibility:

To diagnose faults, make repairs and to replace modules on EPOS, Self-Checkouts, PCs, kiosks, and associated peripherals.

Responsible for installation, maintenance, and repairs on equipment within an assigned territory/region to ensure continuity of customer operations and a high levels of customer satisfaction

Responsible for ownership of customer problems or incidents until the situation has been resolved to the customers satisfaction and or in compliance with agreed upon Service Level Agreements

May require prolonged travel, carrying and lifting tool kit/parts of varying weights. May require bending/squatting, walking/standing /sitting for prolonged periods

The role requires the ability to work on your own with minimal supervision and to be able to manage your time effectively and pro-actively

Company vehicle with fuel card provided which can be used for personal use (BIK and usage fee per mile applies)

Tools/laptop/Android phone and all other required tools are provided

Uniform and PPE provided

Candidates profile and qualifications:

A Full UK, manual driving license is mandatory

Experience is preferred in break/fix, IT, computer/mechanical repair and basic computer hardware and software knowledge but full training will be provided to the right candidate.

Experience preferred with Windows operating systems

Experience preferred in general PC hardware and software maintenance

Works well with minimal supervision, good problem-solving skills, ability to pick up new skills quickly with the ability to work under pressure

High level of mechanical/electrical aptitude

Excellent interpersonal skills and customer facing relationship skills required

To be flexible with working shifts as you will be required to work early and late shifts including some weekends and rotating shifts

Offers of employment are conditional upon passage of screening criteria applicable to the job.

Offers of employment are conditional upon passage of screening criteria applicable to the job

EEO Statement

Integrated into our shared values is NCR Voyix’s commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies

To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes

“When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain.”

R0154214

Remote/Remotely/Tele/Telecommute/From home