Exam Training Administrator

Exam Training Administrator

Do you love providing exceptional customer service?

Would you like to help us improve for our customers?

About our team:

Tolley - Tolley Learning is dedicated to supporting you at every stage in your tax journey. With trusted tax intelligence solutions and highly-regarded exam training and education materials we provide guidance for today, and prepare you for the future.

About the Role:

As an Exam Training Administrator, you’ll coordinate training operations and provide exceptional customer support. You’ll collaborate with teams and clients to ensure learners have a smooth experience from onboarding to course completion.

Responsibilities:

Respond to student and client inquiries efficiently

Manage course bookings, study material orders, and invoicing

Set up Tolley Academy sessions and maintain training schedules

Coordinate onboarding for new learners, including documentation

Upload and manage digital learning resources

Track orders and arrange collections

Prepare monthly reports for internal and external stakeholders

Maintain documentation on procedures and tools

Requirements:

Experience in customer service, administration, or operations

Ability to communicate clearly and respectfully with diverse groups

Strong organizational and problem-solving skills

Familiarity with digital systems and learning platforms

Proficiency in Microsoft Word, Excel, and other Office applications

Work in a way that works for you

We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.

Working for you

We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:

Generous holiday allowance with the option to buy additional days

Health screening, eye care vouchers and private medical benefits

Wellbeing programs

Life assurance

Access to a competitive contributory pension scheme

Save As You Earn share option scheme

Travel Season ticket loan

Electric Vehicle Scheme

Optional Dental Insurance

Maternity, paternity and shared parental leave

Employee Assistance Programme

Access to emergency care for both the elderly and children

RECARES days, giving you time to support the charities and causes that matter to you

Access to employee resource groups with dedicated time to volunteer

Access to extensive learning and development resources

Access to employee discounts scheme via Perks at Work

About the business

LexisNexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services.



 


 











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We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

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