Computer Lab Student Assistant (Federal Work Study Only)

Compensation Type: Hourly

Compensation: $12.00

Job Summary

Purpose of Position:

The IT Frontliners department is seeking a Computer Lab Student Assistant to provide user support, maintain a clean workspace, and deliver outstanding customer service. Responsibilities include greeting students, assisting with printing, enforcing lab policies, and supporting users with Columbus State systems. The position requires proactive engagement with students and the ability to escalate complex issues to professional staff. Additionally, cleaning assigned computer labs is part of the role.

This position is open to students with Federal Work Study Eligibility Only.

Duties and Responsibilities:

To perform this job successfully, an individual must be able to satisfactorily perform each essential duty listed below. Reasonable accommodations will be made for persons with disabilities, covered by the Americans with Disabilities Act, in accordance with its requirements.

Duties are numbered for convenience, and do not indicate order in terms of importance, frequency that the duty is performed, or the amount of time spent on the duty.

1) Greet students/customers to various computer labs and provide excellent customer service at all times.

2) Greet students/visitors at the Cyber Café (located outside of TL Commons) and provide general customer service, in addition to technical assistance.

3) Circulate the lab to offer assistance to students and complete work duties as needed.

4) Responsible for seating students in the Computer Commons.

5) Assist students with printing of documents and various print issues.

6) Maintain computer labs including general cleaning of computers, monitors, equipment, and cleaning of work areas.

7) Manage discreetly the use of food and drinks in the Lab.

8) Assist students with routine inquiries and general navigation of Columbus State systems, including Blackboard, CougarWeb, email and Microsoft programs.

9) Escalates issues to professional staff as needed.

10) Maintain privacy and confidentiality of student records and other sensitive information.

11) Fosters and maintains a safe environment of respect and inclusion for faculty, staff, students, and members of the community.

12) Work a consistent, reliable schedule and exhibits regular and punctual attendance.

13) Perform other duties as assigned.

Knowledge, Skills and Abilities:

Knowledge of: General knowledge of operating computers; Microsoft Office applications (including Outlook email); Columbus State systems, including Blackboard and CougarWeb.

Skill in: Written and verbal communication; Operating a computer, including utilizing the Internet and Microsoft Office programs; Professionalism and Customer Service.

Ability to: Multi-task; manage time well; complete all duties while maintaining strict confidentiality; follow directions; work independently, work a consistent, reliable schedule; create and maintain accurate and complete work records .

Minimum/General Qualifications:

This position requires applicants to have Federal Work Study as part of their current Financial Aid package with Columbus State. You must also be enrolled in SIX or more credit hours in a degree or certificate program. Visit for a full explanation of eligibility requirements or visit Nestor Hall 113 to request Federal Work Study if you were not awarded it already. Any applicants without Federal Work Study eligibility will not be considered for this position.

Applicants must have received a high school diploma or a certificate of attendance from an accredited secondary school or a certificate of high school equivalence and be exempt from Ohio Revised Code Chapter 4109.

Must have reliable transportation or other means to get to work regularly.

Students enrolled as Transient, College Credit Plus, Undecided, or otherwise non-degree-seeking are not considered eligible for Student Employment.

Schedule:

Monday to Friday between 7 am - 10 pm, Saturday 8 am - 9 pm, and Sunday 9 am - 6pm.

Maximum 20 hours per week.

Work will be performed: On-Site only

Center for Technology and Learning (TL)

Room 116 (Computer Commons)

Monday - Friday: 7 a.m. - 10 p.m.

Saturday: 8 a.m. - 9 p.m.

Sunday: 9 a.m. - 6 p.m. Pathways/Majors that may be interested in this position:

Computer Science, Information Technology and Design Pathway

Position Specific Qualifications: N/A

Preferred Qualifications:

Previous customer service work experience and/or work with computers a plus.

Professional Development

Students employed by Columbus State are exposed to professional work environments where they develop many of the important transferable skills necessary for future success in the workforce. We are dedicated to helping students set the stage for professional life through their participation in the following program(s):

CSTATE GROW (Guided Reflections on Work)

The program consists of brief, structured conversations between supervisor and student to reflect on and integrate what they are learning. All student employees and their functional supervisors participate in this program during Autumn and Spring semesters.

Career and Leadership Development Program (CLDP)

The program consists of paid competency-based career and leadership development activities designed by Career Services. All Tier/Level III positions are automatically enrolled in this program.

Career competencies you can expect to learn through Student Employment:

Career & Self Development

Critical Thinking

Leadership

Teamwork

Communication

Equity & Inclusion

Professionalism

Technology Full Time/Part Time:

Part time

Union (If Applicable):

Scheduled Hours:

20

Additional Information

In order to ensure your application is complete, you must complete the following:

Please ensure you have all the necessary documents available when starting the application process. For all faculty positions (Instructor, Annually Contracted Faculty, and Adjunct), you will need to upload an unofficial copy of your transcript when completing your aplication.

Prior to submitting your application, please review and update (if necessary) the information in your candidate profile as it will transfer to your application.

If you are a current employee of Columbus State Community College, please log in to Workday to use the internal application process.

Thank you for your interest in positions at Columbus State Community College. Once you have applied, the most updated information on the status of your application can be found by visiting your Candidate Home. Please view your submitted applications by logging in and reviewing your status.