Field Service Tech

Job Description

Field Service Tech

Location: Columbus, OH

Primary Responsibility

This position is responsible for supporting customers with on-site service, technical support, and on-site training. Primary functions of this position are commissioning new SCR equipment; preventive maintenance, troubleshooting and repair of existing SCR equipment; and telephone customer support. The Field Service Technician also prepares reports documenting the work performed and the performance of the equipment. The Field Service Technician typically works in a non-smoking environment.

Specific Duties and Responsibilities:

Commissioning the total system scope supplied by the company on new installations

Perform routine maintenance and service on existing products

Provide telephone support to customers including troubleshooting and replacement parts identification

Site coordination and project meetings

Post-commissioning customer training on operations and maintenance

Daily reports to customers and internal staff while in the field

Follow up customer calls after service work completion

Keep up-to-date on company products and services

Plan own work schedule efficiently

Maintain test equipment and special tools calibration

Qualifications:

Working knowledge of industrial instrumentation & controls including analog transmitters, temperature/pressure measuring devices, PID controls.

Proficiency with AC and DC Circuits including Relay Logic

Sharp analytical mind with an interest in engines, controls, and emissions

Enthusiasm to learn and become an expert

Demonstrated ability to make independent decisions and work in a loosely structured environment

Excellent organizational and time management skills; able to juggle multiple priorities and deadlines

Excellent problem solving skills

60 - 75% overnight travel – with higher concentrations during peak seasons.

0-4 years prior field service technician experience or equivalent knowledge, skills, and abilities.

Excellent communication and interpersonal skills. Able to communicate effectively in writing and verbally.

Proficient with MS Office applications (Outlook, Word, Excel, PowerPoint). Applicant must pass a proficiency test.

Must possess valid driver’s license

Foreign language skills are a plus

Must possess a passport or have the ability to obtain one

Physical Requirements:

Stand, walk, bend, climb, and kneel for extended periods.

Work on uneven terrain, scaffolds, ladders, catwalks, and elevated platforms.

Maintain physical stamina during physically and mentally demanding tasks, including travel and variable shift work.

Regularly lift, carry, push, or pull materials and tools up to 50 lbs unassisted and occasionally heavier items with assistance or mechanical aids.

Transport tools and equipment across job sites and within confined or restricted-access areas.

Perform tasks at elevations exceeding 6 feet, using aerial lifts, scaffolding, or fall protection systems in accordance with OSHA standards.

Enter, work in, and exit confined spaces, including tanks, ducts, and engine compartments, under permit-required confined space procedures.

Maintain situational awareness around active machinery and energized systems.

Work outdoors in extreme weather conditions (heat, cold, rain, snow) and around loud noise, dust, fumes, vibration, and engine exhaust.

Maintain clear vision (corrective lenses permitted), color recognition, and depth perception.

Detect abnormal sounds, smells, or vibrations from mechanical equipment.

Follow complex instructions, interpret technical drawings/manuals, and communicate hazards and tasks clearly with team members.

Benefits and Perks:

Health, Dental & Vision Insurance

Annual Bonus Program

$350 Annual Wellness Credit

Flexible Spending Account (FSA)

401k with match up to 5%, Vested on Day 1

Life insurance

Disability insurance

5 days of paid sick leave annually (prorated based on start date)

15 days PTO annually (prorated based on start date

Full-time