Fulfillment Associate

Job Description

Important information about the job:

Must be able to use Excel/Word/Download file/Email promptly

Dedicated worker and brings a good attitude to every project.

Not afraid to sweat or work in warm or cold climates in warehouse

Pays attention to detail when packing orders

Has the willingness to finish jobs before leaving for the day

Able to lift 40 pounds

Memorize skus

Learn the layout of the warehouse and where product sits for each customer

Keeps a clean workstation: sweep/take out trash/breakdown boxes end of day

Learning warehouse software

Assign tasks: Distribute work orders and tasks to team members at the beginning of a shift and throughout the day. Pick and pack daily orders in a timely manner for same day shipping.

Ensure all tasks are completed in a given day before leaving at the end of the day.

Coach and motivate: Monitor the productivity and quality of the team, offering coaching to help them meet daily goals.

Supervise workflow: Ensure an efficient workflow by prioritizing tasks based on shipping deadlines, order volume, and labor availability.

Quality control and operational oversight

Order accuracy: Perform audits and spot-checks to ensure that all customer orders are picked, packed, and shipped accurately and on time.

Inventory control: Monitor inventory flow, oversee product transfers, and assist with inventory counts or cycle counts to maintain accurate stock levels.

Problem-solving: Troubleshoot and resolve complex issues that have been escalated by other team members, including damaged goods or shipping errors.

Documentation: Ensure all required documentation, such as shipping manifests or transfer paperwork, is completed accurately.

Safety and compliance

Enforce safety protocols: Actively monitor the warehouse floor to ensure that all safety procedures are being followed by team members.

Equipment checks: Inspect equipment, such as forklifts or pallet jacks, to ensure they are in proper working order.

Maintain cleanliness: Help maintain an orderly, clean, and safe working environment.

Communication and coordination

Liaise with management: Report issues, monitor trends, and provide real-time updates on operational status to supervisors and managers.

Collaborate with other departments: Work with teams like customer service, procurement, and logistics to address order issues or delays.

Full-time