Account Manager

Job Description

Make an impact while building lasting partnerships.

Multi-Housing Depot (MHD) is hiring an Account Manager to play a mission-critical role in the DC & Northern Virginia multifamily renovation market. In this role, you’ll drive revenue growth and strengthen long-term client relationships—owning the full client journey from onboarding to expansion, while ensuring projects are executed with excellence.

What You’ll Do

Manage end-to-end client relationships: onboarding service growth retention

Meet or exceed assigned revenue targets; maintain a 3x pipeline coverage ratio with ~30% close rate

Conduct client needs assessments, create proposals, and negotiate contracts.Respond to client inquiries within 24 hours and maintain >4.5/5 satisfaction scores

Partner cross-functionally with Design, Distribution, Customer Success, and Accounting teams

Conduct site visits & measurements (cabinets, countertops, appliances, doors, windows)

Track activities in CRM (Salesforce/HubSpot) and analyze data to drive growth

Represent MHD at client meetings, site visits, and industry events

Key Performance Objectives (KPOs)

100% Active Accounts retention

Deliver annual new revenue quotas

Maintain healthy pipeline activity (3x coverage, 30% close rate)

Consistently cross-sell/upsell across accounts

What We’re Looking For

Bachelor’s degree in Business, Marketing, Sales, or equivalent experience in B2B account management

2+ years of proven success in account management, client success, or sales (construction or multifamily industry preferred)

Hands-on experience using measuring tools (tape measure, laser) and interpreting basic site/renovation plans

Strong communication, negotiation, and organizational skills

Comfortable working with CRM systems and Microsoft Office Suite

Ability to read plans, measure accurately, and assess installation readiness

Willingness to travel within the DC & Northern Virginia territory for client meetings and site visits

Capable of lifting up to 30 lbs and working safely on active construction sites with PPE

What We Offer

Competitive base salary + commission structure.

Transparent performance-based bonus enhancements after 3 and 6 months.

Clear growth path to Territory Sales Manager with full commission structure.

Benefits package including health, dental, vision, 401(k), and paid time off.

Career development, training, and opportunities to grow within MHD.Company Description

About MHD

Multi-Housing Depot (MHD) is a leading supplier in the multifamily renovation industry, providing cabinetry, countertops, appliances, and building solutions that help property owners and managers modernize their communities. With decades of experience, we’re known for reliability, quality, and teamwork—partnering with clients to deliver seamless renovation projects and long-term value.

Full-time