Call Center Representative

Job Description

Primary Responsibility:

Examines and processes tax documents within area of assignment

Confers with Taxpayers or their Representatives to discuss or explain issues, laws and regulations involving individual tax returns

Performs computer research or basic investigation to gather additional data

Review confidential tax information

Provide account maintenance according to tax laws, policies, and procedures

Provides knowledgeable and accurate information in a timely and friendly manner

Position Information Summary:

Shift 8:00am to 4:45pm or 8:30am to 5:15pm

Standard workdays are Monday through Friday (in-office)

Entry Qualifications:

High school diploma required

Minimum 1-year high-volume call center experience required

Exceptional customer service and interpersonal phone etiquette skills

Strong computer application skills

Strong oral/written communication skills

Ability to research accounts

Motivated to be a consistent performer

Must be able to pass a tax clearance for the State of Georgia

Full-time