Special Services Manager - Business Development

Job Description

Special Services Manager / Business Development

Join zTrip in a leadership role that combines fleet operations, driver recruitment, and business growth. We’re looking for a proactive manager to oversee transportation services for school children, seniors, and individuals with disabilities—while also expanding our driver workforce and service contracts.Key Responsibilities of a Special Services Manager:

Manage daily operations for special service contracts and ensure smooth, compliant transportation

Serve as the main contact for all department communications and inquiries

Track vehicle and driver assignments using internal systems

Recruit, onboard, and train new drivers—aiming for 10% monthly growth

Build relationships with clients and respond to new business opportunities

Lead driver orientation sessions and promote referral programs

Ensure compliance with ADA, FDOT, and FTA regulations

Monitor performance metrics like trip completion and on-time rates

Support contract renewals, amendments, and RFP submissionsWhat You’ll Need as a Special Services Manager:

Strong organizational and communication skills

Experience in transportation, dispatch, or fleet management

Ability to lead teams and manage multiple priorities

Familiarity with compliance standards and onboarding processes

This role is ideal for someone who thrives in a fast-paced environment and enjoys making a real impact through service delivery and team development.

Full-time