Management Trainee

Ready to shape the future of work?

At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Inviting applications for the role of Management Trainee, Sales and Commercial!

Genpact is searching for experienced and ambitious Trainers for our inbound and outbound Banking contact center business. The successful candidate will be responsible for facilitating Process knowledge and Customer Skills training to drive the new hire learning curve. We are looking for an energetic, organized and highly efficient person who is experienced in developing new hires to generate high quality customer experience, offering long-term stability in this permanent placement role.

Responsibilities

•8 hours of stand-up training

• Facilitate a class of 10 to 20 learners. Keeping them engaged an ensure delivery of training plan and content on daily basis

• Train new hires as per the training plan and prepare them to deliver expected targets of performance successfully

• Responsible for retention of new hires in their first month with the organization

• Responsible for Trainees performance in their first month in production post training

• Engage in identifying training needs and plan activities with the training manager

• Upskill or re skill employees’ bases identified training needs

• Drive key initiatives as a part of training need analysis to deliver continuous learning and upskilling of employees

• Participate in meetings certifications and self-learning to stay updated on changes in training plan, content and delivery mode

• Generate and share training metrics and reports based on class attendance evaluations etc

• Create, administer and document basic skill assessments and competency exams

Qualifications we seek in you!

Minimum qualifications

Pleasant dynamic personality with a positive attitude

• Higher education completed including college certifications or other professional accredited training

• Possesses good interpersonal public speaking and time management skills

• Proven coaching ability and excellent communication skills

• Possesses excellent Sales Experience; ability to work effectively with many levels of personnel

• Position requires excellent planning facilitation and public speaking skills

Preferred qualifications

Prior training or teaching experience preferably as a call center trainer or corporate trainer

• Mid and Overnight shifts or flexibility to change schedules

• Excel and PPT working knowledge

Why join Genpact?

• Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation

• Make an impact – Drive change for global enterprises and solve business challenges that matter

• Accelerate your career — Get hands-on experience, mentorship, and continuous learning opportunities

• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day

• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.

Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Schedule: Full-time

Travel: