Assistant Front Office Manager at Renaissance Westerville

Assistant Front Office Manager

Location: Renaissance Columbus Westerville-Polaris Hotel

Company: Concord Hospitality Enterprises

Join a team that puts people first. Concord Hospitality is seeking a passionate and proactive Assistant Front Office Manager to support the leadership of our guest services team. This role plays a key part in ensuring guest satisfaction, maintaining service excellence, and driving operational efficiency at the front desk.

Key Responsibilities

Lead and support front desk associates to deliver exceptional guest service

Proactively resolve guest concerns and ensure a seamless experience

Monitor Guest Satisfaction Survey (GSS) results and implement improvement plans

Assist in managing front office operations, revenue strategies, and inventory

Oversee staff scheduling, hiring, onboarding, and performance management

Ensure compliance with safety programs, emergency procedures, audits, and corporate policies

Contribute to departmental budgeting and financial goal setting

Collaborate with the Front Office Manager to foster a culture of service excellence

Qualifications

Prior supervisory or management experience in hotel front office or guest services

Strong knowledge of guest service standards and associate training

Ability to analyze guest satisfaction data and drive improvements

Excellent communication, leadership, and organizational skills

Financial acumen and familiarity with budgeting/accounting procedures

Understanding of HR compliance, safety programs, and hotel systems

Experience: 1 year as Front Desk Supervisor; 2 years in a Hotel Front Desk role

Why Join Concord?

At Concord Hospitality, we believe in putting our Associates First. We offer:

Competitive wages and comprehensive benefits for full-time associates:

Medical, dental, vision, life, and disability insurance

401(k) with company match

Tuition assistance

Discounted hotel stays

Extensive training and career development opportunities

Were proud of our culture built on our five cornerstones: Quality, Integrity, Community, Profitability, and FUN.

Our Commitment to You

Inspire greatness in your team

Encourage and support growth

Create a workplace that is a Great Place to Work for ALL

Lead with integrity, transparency, and professionalism

Care for your team and their families

We are Concord.

Equal Opportunity Employer

We celebrate diversity and are committed to creating an inclusive environment for all associates. Concord Hospitality is proud to be a Great Place to Work for All.

Required experience: 1 year; Front Desk Supervisor; 2 years in Hotel Front Desk

Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr