Receptionist Front Desk

Job Description

This role is the first point of contact for patients and visitors in our medical office. You will be responsible for providing a welcoming environment, managing administrative tasks, and ensuring smooth patient flow through a combination of excellent customer service and organizational skills.

Patient Interaction: Greet patients and visitors in a friendly, professional, and compassionate manner.

Appointment Management: Schedule appointments, manage the provider's calendar, and notify staff of patient arrivals.

Communication: Answer phones, direct calls, and respond to patient inquiries and questions efficiently.

Financial Duties: Verify insurance information, collect co-payments and deductibles, and process patient payments.

Record Keeping: Maintain accurate and up-to-date patient records, update patient information, and ensure data integrity in the Electronic Health Record (EHR) system.

Administrative Support: Perform clerical tasks, prepare medical files, and assist medical staff with administrative duties as needed.

Office Maintenance: Keep the reception area clean, organized, and well-stocked with necessary stationery and forms.

Confidentiality: Strictly adhere to HIPAA regulations and maintain patient confidentiality for all personal and financial information.

Full-time