Team Lead : International Voice Process

Job Title: Team Lead

Location: Coimbatore Working Days: 5 days

Experience: 3+ years

Shift Timings: US Shifts

About us: We are is a part of the $750M KG Group of Companies, a premier industrial group in South India, with 80+ years of multivertical focus. KGiS is a leading Business Process Management (BPM) company serving the global market since 1994.

Position Overview: The Team Leader is primarily responsible for supervision and middle level management of all calling activity in the CRM division. Apart from being responsible for ensuring productivity metrics and quality, he/she is also responsible for the individual team’s contribution towards achieving company goals and objectives. The Team Leader is also responsible for handling escalations as well as handling calls to meet the client and/or internal SLAs of the programs Requirements:

Roles & Responsibilities

Hands-on Experience in International Voice Process

Excellent Communication Prior experience in team handling

Prior experience in international sales Drive the team, manage, and deliver business demand.

Flexible to work the night shift Required Skill Set:

Hands-on Experience in International Voice Process

Hands-on Experience in product sales as Team Lead

Flexible to work the night shift

Responsible For: Achieving individual and team targets.

Supervision Given: Will have to groom and manage a team of associates.

Supervision Required: Shall report to the Process Manager.

LEVEL OF EXPERTISE

Customer Service - 3 years

Team Management - 3 years

International Sales - 3 years