Assistant Tasting Room Manager

Job Description

Description:

The Assistant Tasting Room Manager is responsible for supporting the overall operation of the tasting room, ensuring a welcoming and educational experience for guests, and assisting in day-to-day management tasks which consist of opening and closing duties along with Toast point of sales computer operations. This role will work closely with the Tasting Room General Manager to maintain an efficient, friendly, and high-quality service environment. The Assistant Tasting Room Manager also helps with the promotion of Blake's products, coordinates events, manages a team of tasting room staff, and ensures the highest level of customer satisfaction.

Operational Support:

Assist in managing the day-to-day operations of the Tasting Room

Monitor Inventory levels and ensure that product, merchandise and tasting room materials are stocked and organized

Help schedule tasting room staff and they are trained on procedures and customer service expectations

Opening and closing procedures of the Tasting Room

Cleanliness and presentation are maintained to a standard

Sales

Attend meetings and understand sales and labor goals

Help with promotional activates and marketing efforts along with helping our loyalty program grow

Assist in tracking sales, inventory and customer data

Prepare weekly reports for management

Assist in implementing strategies to increases sales and overall guest experience Requirements:

Previous experience in hospitality or customer experience

Excellent communication and interpersonal skills

Ability to lead, motivate, and manage staff in a fast paced environment

Strong organizational skills and attention to detail

Ability to work flexible hours, including weekends and holidays

Available to work 40–50-hour work weeks

Full-time