Sr Manager, Client Payroll Processing - Remote

This role supports clients with expense management services, helping them streamline processes, reduce relocation costs, and improve efficiency. The position involves assessing client needs, configuring systems, and integrating expense management tools with online platforms. It also provides expertise in payroll and tax-related processes, including year-end gross-ups, while ensuring accurate and timely client deliverables. The role partners closely with global teams, supports client presentations, and serves as a backup to the Director of Expense Management.

Responsibilities

Manage and develop U.S.-based payroll gross-up specialists

Coordinate gross-ups and ensure alignment with client payroll schedules

Stay up to date on tax and relocation industry changes

Identify opportunities to improve cost, efficiency, and service

Lead client meetings, presentations, and training sessions

Oversee payroll processing and proactively manage client expectations

Define reporting needs, partner with IT, and support reporting enhancements

Serve as liaison with internal IT for troubleshooting and improvements

Provide expense-related reports to clients as requested

Qualifications

Bachelor’s degree or 4–6 years of equivalent experience

4+ years in the relocation industry, with experience in expense management and/or U.S. tax/gross-ups

Knowledge of finance, accounting, and expense/travel management

Strong skills in Microsoft Office and financial modeling

Ability to explain technical concepts clearly to non-technical audiences

Excellent analytical, problem-solving, project management, and communication skills

Strong presentation skills and professional presence

High attention to detail with an innovative mindset

About

About CapRelo

CapRelo is a technology-driven company focused on delivering best in class relocation and assignment services on a global platform. Our goal is to make the relocation process easy for everyone involved. Our employees simplify and streamline the complexities of relocation through capabilities like move management services, home sale and purchase, property management, destination services, expense administration, and consultation on domestic and international relocation policies. At CapRelo, we strive to attract the best and the brightest who will bring their unique abilities and help take our company to the next level. If you are looking for an organization where you can use your talents and have a real impact on company performance – you’ve come to the right place.

Benefits

In addition to comprehensive medical, dental, and vision insurance, CapRelo offers:

World-class retirement savings programs including Company-funded profit sharing and safe harbor 401(k)

Recruitment and customer referral bonuses

Company-paid life insurance and accidental death benefits

Voluntary protection programs for employees and their families

Service recognition programs

Safety & performance bonuses

Tuition reimbursement and student loan repayment assistance

Discounted membership @ Gold’s Gyms (corporate locations) nationwide

Global employee wellness programs and Employee Assistance Program (EAP) for employees and their families

Medical and Dependent Care Flexible Spending Accounts (FSAs)

Health Savings Account (HSA) with employer matching contribution

Equal Opportunity/Affirmative Action Employer