Business Analyst - Client Success

Abacus Insights is a mission-driven, growth-stage technology company focused on transforming the healthcare industry, ultimately creating a more personalized patient experience, improving health outcomes, and lowering the overall cost of healthcare. Abacus Insights provides a flexible, efficient, and secure platform that organizes and exchanges healthcare data from various sources and formats. Our platform allows our customers to uncover differentiated insights that address their client's needs. In addition, our employees know they play an active role in keeping our customers' data safe and are responsible for ensuring that our comprehensive policies and practices are met.

With our deep expertise in cloud-enabled technologies and knowledge of the healthcare industry, we have built an innovative data integration and management platform that allows healthcare payers access to historically siloed and inaccessible data. Through our platform, these healthcare organizations can ingest and manage all the data they need to transform their business by supporting their analytical, operational, and financial needs.

Since our founding in 2017, Abacus has built a highly successful SaaS business, raising more than $100 Million from leading VC firms with deep expertise in the healthcare and technology industries. We are solving problems of massive scale and complexity in a sector ready for disruption. We're growing quickly and would love for you to be a part of it!

About the Role:

We are seeking an experienced professional to join Abacus Insights’ Client Success team in the role of Business Analyst. The Business Analyst – Client Success plays a critical role in enabling successful client engagements by supporting Client Success Directors with data analysis, documentation, and project coordination. This role is responsible for drafting Statements of Work (SOWs), analyzing financial and operational data, managing small-scale projects, and producing client-facing and internal documentation. The ideal candidate is detail-oriented, collaborative, and comfortable working in a fast-paced, client-focused environment.

In this role you will:

SOW Development: Collaborate with Customer Success Directors and delivery teams to draft and refine Statements of Work, ensuring clarity, accuracy, and alignment with client expectations and internal capabilities.

Data Analysis: Analyze client performance metrics, financial data, and operational KPIs to support strategic account planning, SLA enforcement, and identify opportunities for improvement or growth.

Project Coordination: Manage small-scale client projects or internal initiatives, including timelines, deliverables, and stakeholder communications.

Documentation: Create and maintain client-facing materials such as onboarding guides, process documentation, and reports and reporting templates, as well as internal documentation to support operational efficiency.

Stakeholder Collaboration: Act as a liaison between client success, delivery, finance, and other cross-functional teams to ensure alignment and timely execution of client initiatives.

Reporting: Develop and maintain dashboards and reports to track client health, contract utilization, and project progress.

Process Improvement: Identify and recommend enhancements to account management workflows and documentation practices.

What we’re looking for:

Bachelor’s degree in general business, computer information systems, communications, or a related field.

2–4 years of experience in business analysis, client services, or project coordination.

Strong proficiency in Excel, Confluence and GenAI tools like CoPilot or ChatGPT.

Excellent written and verbal communication skills, with experience drafting client-facing documents.

Familiarity with project management tools (e.g., Jira, Smartsheet).

Ability to manage multiple priorities and work independently in a deadline-driven environment.

Bonus Points:

AWS Certification - Fundamentals

ITIL Certification

Scrum Master Certification

Equal Opportunity Employer

As a mission-led technology company that is helping to drive better healthcare outcomes, Abacus Insights believes that the best innovation and value we can bring to our customers comes from diverse ideas, thoughts, experiences, and perspectives. Therefore, we proudly dedicate extensive time and resources to building diverse teams and providing equal employment opportunities to all applicants. Abacus prohibits discrimination and harassment of any type regarding race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.