Inside Sales Representative - Distribution

Job Description

POSITION TITLE: INSIDE SALES REPRESENTATIVE - DISTRIBUTION

DEPARTMENT: SALES

REPORTS TO: SALES MANAGER - DISTRIBUTION

SUMMARY OF POSITION:

The distribution inside sales representative is responsible for quoting new and existing opportunities, managing existing accounts, assist in development/growth with new accounts, and achieve sales objectives established by the Distribution Sales Manager.

ESSENTIAL JOB FUNCTION:

Manage service center/distribution accounts while maintaining positive customer relationships.

Qualify new potential distributors/ setting up new accounts / following first order to a successful delivery.

Work with the outside sales representative to establish, manage, and grow new potential distributor accounts and ship to’s within current customer base

Quoting of new custom shapes and standard shapes- working directly with outside sales and the Distribution Sales Manager

Issue pricing and lead time for quotes, follow up on quotes, and provide feedback to the Distribution Sales Manager.

Issue monthly price sheets

Respond promptly to customer inquiries- within one hour to 24 hours depending upon the inquiry.

Direct requests and unresolved issues to the designated resource

Communicate and coordinate with internal departments

Communicate daily with the Scheduling department on Hot items as needed

Coordination of shipping schedules and delivery of metal with sales and customers

Clear ability to multi-task, learn and leverage a variety of application

Handle and resolve customer complaints in a positive and professional manner

SKILLS AND ABILITIES REQUIRED:

Establishing and Maintaining Interpersonal Relationships — developing constructive and cooperative working relationships with others, and maintaining them over time.

Selling or Influencing Others — Convincing others to buy merchandise/goods or to otherwise change their minds or actions

Getting Information — observing, receiving, and otherwise obtaining information from all relevant sources.

Updating and Using Relevant Knowledge — Keeping up-to-date technically and applying new knowledge to your job.

Communicating with Persons Outside Organization

Communicating with Supervisors, Peers, or Subordinates — providing information to supervisors, co-workers, and subordinates by e-mail, telephone, or in written form

Resolving Conflicts and Negotiating with Others

Making Decisions and Solving Problems — Analyzing information and evaluating results to choose the best solution and solve problems

Organizing, Planning, and Prioritizing Work — developing specific goals and plans to prioritize, organize, and accomplish your work.

Performing Administrative Activities — performing day-to-day administrative tasks such as maintaining information files and processing paperwork.

Documenting/Recording Information — Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form

Processing Information — compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.

Interacting with Computers — using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.

Excellent communication skills - verbal and written with the ability to listen attentively

Excellent intrapersonal skills

EDUCATION AND EXPERIENCE REQUIRED:

High school diploma, general education degree or equivalent

A minimum of 3 years experience and knowledge of sales/customer service principles and practices

Knowledge of relevant computer applications

Knowledge of administrative procedures

Product knowledge

Full-time