Regional Administrative Manager

Job Description

Summary

The Regional Office Administrator performs daily activities necessary to manage a team of office administrators. This position serves as a professional and personable resource to office administrators, performing a variety of administrative activities. This is a full-time, salaried, exempt position.

Essential Duties and Responsibilities

Review listings, sales, and closings processed by office administrators in the region for accuracy.

Present monthly huddle call materials in coordination with the State Vice President of Sales.

Lead, participate, and attend all monthly admin huddle calls with the camera on.

Follow admin process checklists to maintain consistent training methods.

Meet with Admin Operations and the regional admin team to discuss ongoing issues and areas for improvement.

Conduct interviews with potential new hires alongside local branch office managers.

Train new admins in person if possible, or assist virtually. Continue weekly check-ins and provide additional training if needed.

Ensure all onboarding tasks are completed for new admins.

Collaborate regularly with branch office managers on admin performance.

Manage the region’s pooling system and monitor workload distribution and progress toward goals.

Meet quarterly with the regional admin team to review progress reports.

Conduct annual performance reviews in the company payroll system.

Monitor outstanding items in the transaction management system review stages.

Track accounting/reporting system dashboards and alert Administrative Operations of recurring issues.

Manage regional admin email inboxes when staff are out of office; ensure coverage of all incoming tasks.

Coordinate with branch office managers to provide daily operational coverage when local admins are absent.

Approve/deny time-off requests and provide attendance reports to leadership as requested.

Add approved time off to the admin state vacation calendar.

Monitor the region’s group chat, respond as needed, and report issues to Admin Operations.

Participate in employee coaching and corrective action as needed.

Qualifications

Candidates should demonstrate:

Leadership skills

Excellent communication skills

Personable and friendly demeanor

Ability to work well under pressure and balance multiple priorities

Consistency in follow-up and follow-through

Strong problem-solving abilities

High organizational skills

Adaptability to various personalities and situations

Proactive work style and preparedness

Positive attitude and openness to change

Commitment to confidentiality (non-disclosure agreement required)

Education and Experience

Real estate experience (highly preferred)

Proficiency with Google Workspace, Microsoft Office, and other back-office software

Strong typing skills

Previous data entry experience preferred

Full training provided on administrator processes, procedures, and systems

Language Skills

Ability to read and understand documents

Strong written and verbal communication skills with staff and agents

Mathematical Skills

Basic accounting knowledge for processing closings, deposits, and monthly billing statements

Reasoning Ability

Ability to define problems, establish facts, draw valid conclusions, and plan initiatives effectively

Physical Demands

Mobility to work in a standard office setting using standard office equipment

Stamina to maintain attention to detail despite interruptions

Ability to read printed materials and computer screens

Hearing and speech capacity for in-person and virtual communication

Work Environment

Private in-office or remote setting

Some travel required for training new employees or attending company events/meetings

GWC Evaluation (Gets It, Wants It, Capacity)

Gets It: Understands real estate operations, team dynamics, and asset ownership

Wants It: Passionate about leadership, scale, and operational excellence

Capacity: Strong time management, strategic thinking, and decision-making

Hours

Monday – Friday, 8:00 am – 5:00 pm

Benefits

Paid holidays

Vacation and sick pay

401(k) plan

Disability and life insurance available

Medical, dental, and vision coverage available

Full-time