Operations Manager - Kent

Operations Manager Kent and Surrounding Areas

Salary: £43,000 - £50,00 per annum (dependent on experience)

Additional Benefits: Mileage reimbursement, company car, phone, laptop

Bonus: Ad hoc bonus and commission scheme

Hours: Monday to Friday (day shifts) with flexibility for night site visits

Location: Kent (South) and surrounding areas

Our client is a forward-thinking FM company with a strong focus on diversity and inclusion, led by a female-majority board. They provide high-quality security, cleaning, and concierge services across sectors including education, student accommodation, healthcare, corporate estates, logistics, social housing, utilities, and shopping centres.

Role Overview:

As Operations Manager, you will oversee the day-to-day operations of corporate contracts and accounts across multiple sites. Working remotely and on-site, you will ensure high service standards, support staff, and drive continuous improvement across the portfolio.

Key Responsibilities:

Lead and manage multi-site operations, ensuring policies, procedures, and service standards are met

Build and maintain strong client relationships, holding regular meetings and proactively resolving issues

Support and develop frontline teams through site visits, 1:2:1s, training, and appraisals

Identify opportunities to grow the business with existing and new clients

Ensure accurate documentation, reporting, rostering, and budget management

Participate in the Duty Manager rota, including out-of-hours responsibilities

Requirements:

Proven experience managing multiple sites in the security or FM industry

Hold a valid SIA licence

Excellent communication, interpersonal, and leadership skills

Detail-oriented, results-driven, and people-focused

Strong understanding of security services, operations, and client management

Comfortable working in a dynamic environment, driving continuous improvement and change

Why Join:

Be part of a supportive, inclusive company culture

Competitive salary with benefits and bonus opportunities

Opportunities to develop professionally and make a real impact

City Group is committed to equal opportunities and welcomes applications from candidates of all backgrounds.