Desktop Support Specialist

About the Role

Avicado is hiring a Desktop Support Specialist to be the first line of IT support for our global team. You will provide technical assistance, resolve hardware and software issues, and ensure smooth day-to-day IT operations. This role requires strong troubleshooting skills, excellent communication, and the ability to document and train users on best practices.

Success in this role (first 3-6 months):

Consistently resolve Tier 1-2 support tickets within SLA.

Improve internal IT documentation and FAQs for end users.

Identify recurring IT issues and propose process improvements.

Build strong trust with employees as the go-to contact for technical support.

Key Responsibilities

Manage help desk operations: triage, prioritize, and resolve technical support requests.

Support user access, software installations, and SaaS application troubleshooting.

Diagnose and resolve laptop, hardware, and OS-related issues (Windows & Mac).

Maintain FAQs, write how-to guides, and deliver end-user training sessions.

Monitor recurring IT issues, analyze patterns, and recommend improvements.

Collaborate with system administrators and IT staff on escalated issues and projects.

Requirements

3+ years of help desk or desktop support experience.

Strong knowledge of Windows and MacOS environments.

Experience with ticketing systems (ServiceNow, JIRA, or similar).

Experience managing SaaS accounts, permissions, and SSO (Microsoft preferred).

Excellent troubleshooting skills across hardware and software.

Clear written and verbal communication, with a customer-first approach.

English fluency: C1 or higher.

Based in Argentina, with ability to work U.S. time zones (EST/CST).

Preferred Qualifications

Experience in enterprise-level IT support or system administration.

Familiarity with SaaS and cloud application support.

Background in construction technology systems or enterprise software.

Compensation & Logistics

Competitive salary in USD.

Remote, full-time role aligned with U.S. hours.

Benefits include flexible PTO, philanthropic matching, and career growth opportunities.

Company Overview

Avicado Construction Technology Services is a consultancy helping construction owners maximize the value of their systems and data. Since 2015, we have supported enterprise clients such as universities, hospitals, and data centers with modern cloud-based technology solutions. Avicado is recognized as a Great Place to Work and has been named to Inc.s Best Workplaces list for three consecutive years.

Job description created by latamcent.com a nearshore staffing agency.