CSR-Healthcare open to FRESH GRADUATES

Key Responsibilities:

Handle inbound and outbound calls from members, providers, and payers regarding healthcare benefits, claims, and authorizations

Provide accurate information related to insurance coverage, billing, and payment status

Assist callers in navigating payer portals and resolving service-related concerns

Document all interactions accurately in the system following compliance and confidentiality standards (HIPAA)

Escalate complex issues to the appropriate departments as needed

Meet performance metrics including call quality, resolution time, and customer satisfaction

Qualifications:

Bachelors degree in any field if no CSE

2nd year college Graduates should have At least 1 year of BPO experience, preferably in a healthcare account

Strong verbal and written communication skills

Basic knowledge of healthcare processes, insurance terms, and medical billing is an advantage