Logistics Customer Service

Job Description

We are looking for a Logistics Customer Service Specialist for a Contract to Permanent position based in Columbia City, Indiana. This role is essential in ensuring smooth warehouse operations by managing supply chain procedures, coordinating deliveries, and handling shipping documentation. The ideal candidate is highly organized, detail-oriented, and capable of maintaining accurate records while ensuring timely order fulfillment.

Responsibilities:

• Coordinate shipments based on product availability and customer requests, ensuring timely and accurate delivery.

• Monitor and track orders, booking freight appointments to meet delivery deadlines.

• Prepare and process both physical and electronic shipping documents, including purchase orders, sales orders, and bills of lading.

• Optimize supply chain procedures to improve delivery quality and efficiency.

• Maintain accurate records of orders, inventory levels, suppliers, and customer information.

• Oversee warehouse stock levels and generate reports, such as cut reports, as required.

• Communicate with customers to provide updates on the status of their orders and address inquiries.

• Collaborate with team members to streamline logistics operations and resolve any issues promptly.• Minimum of 2 years of experience in logistics, warehouse administration, or a similar role.

• Proficiency in logistics software and transport management systems.

• Strong organizational and time-management skills with attention to detail.

• Excellent communication skills, both written and verbal.

• Proficiency in Microsoft Office Suite, including Excel and Outlook.

• Familiarity with data entry and customer service processes.

• High school diploma or equivalent is required; a degree in supply chain management, logistics, or a related field is a plus.

• Ability to work in-person in Columbia City, Indiana.