IT Support Engineer

Job Description

Deliver Tier 1 and Tier 2 support for Windows 10/11 desktops, laptops, and related hardware/software.

Manage user identities, access, and licensing in Microsoft 365 (Exchange Online, Teams, OneDrive, SharePoint).

Monitor and respond to helpdesk requests promptly, ensuring efficient resolution and positive user experiences.

Prepare and roll out new Windows devices, including imaging, software deployment, and user configuration.

Maintain accurate technical documentation and knowledge base articles for recurring issues and processes.

Partner with other IT staff to escalate and resolve advanced or specialized technical problems.

Follow IT security best practices and ensure compliance with organizational standards.

1–3 years of experience providing IT support in a helpdesk or desktop support capacity.

Strong knowledge of Windows 10/11 operating systems, common tools, and troubleshooting techniques.

Experience administering Microsoft 365 services (Exchange, Teams, Azure AD, etc.).

Familiarity with Active Directory, Group Policy, and networking fundamentals.

Strong interpersonal and communication skills with a customer-first mindset.

Ability to manage multiple priorities in a dynamic, fast-paced environment.

Full-time