Office Coordinator - Gilroy

Job Description

Salary: $25.00 - $35.00/hour

About Us

We are a dynamic and community-focused gymnastics and dance organization committed to excellence in youth development. We pride ourselves on providing opportunities for everyone to become the best they can be. Our programs range from preschool and recreational classes to competitive teams and performance groups. We believe in leading through teaching, creating a safe and fun environment, and delivering outstanding customer service.

Position Overview

We are seeking a highly organized and personable Office Coordinator to join our team. This is a 30+ hour per week position, with a Monday - Saturday schedule. This position ensures the smooth day-to-day operations of our office while providing outstanding service to clients and customers. The ideal candidate is detail-oriented, proactive, and thrives in a dynamic environment where multitasking is essential. Most importantly, the Office Coordinator will strive to live the CSC Value: We value each customer as if they are our only customer.

Key Responsibilities

Serve as the first point of contact for customers via phone, email, and in-person interactions.

Respond to customer inquiries promptly, professionally, and accurately.

Follow up on leads to grow our enrollment.

Ensure a clean, welcoming, and professional office and front desk environment.

Maintain accurate customer records in our CRM system

Gather and relay customer feedback to improve service quality.

Train/support all Customer Service staff to maintain high level of customer satisfaction

Post and process payments as needed on a daily/monthly basis

Maintain organized office operations and procedures, including filing systems, supply inventory, mail distribution, and scheduling.

Manage and maintain inventory of retail

Have expert knowledge of the CSC Website and JR Parent Portal to assist potential & current CSC customers

Work closely with the CSC Operations Manager to ensure consistent business processes across all CSC locations

Qualifications

2+ years of experience in office administration and/or customer service.

Strong written and verbal communication skills.

Excellent organizational and time management abilities.

Proficient in Microsoft Office Suite (Word, Excel, Outlook) and office technology.

Experience with CRM software is a plus.

Friendly, professional demeanor with a strong customer-first mindset.

Education & Certifications

High school diploma or equivalent required; associates or bachelors degree preferred

CPR (with AED), First Aid

Skills & Attributes

Multitasking and prioritization

Problem-solving

Attention to detail

Initiative and accountability

Passion for youth development and community engagement

Ready to lead with purpose and passion?