Network Support Engineer

We are partnering with a fast-growing technology provider who deliver exceptional IT services to prestigious independent schools.

They are seeking a highly skilled Network / Infrastructure Support Engineer to lead their Helpdesk provision and provide outstanding onsite and remote support to clients.

Gloucestershire (Hybrid) Permanent - Competitive Salary + Bonus + Excellent Benefits This is an exciting opportunity for an experienced IT professional with strong 2nd/3rd line expertise to work with the latest technologies, support complex infrastructures, and play a key role in projects that directly enhance IT services within the education sector.

About the Role As an Infrastructure Support Engineer, you will: Act as the lead for the Helpdesk function, ensuring outstanding client support.

Deliver 2nd/3rd line technical support across networks, servers, firewalls, and cloud platforms.

Carry out onsite technical assessments and contribute to project delivery.

Support clients with Microsoft 365, Intune, Entra ID, and security solutions.

Troubleshoot complex infrastructure issues and maintain accurate documentation.

Build trusted, long-term client relationships through a consultative approach.

Contribute to technical roadmaps and provide senior engineering cover when required.

What We’re Looking For We are looking for a proactive and confident engineer with excellent technical knowledge and strong customer service skills.

Essential skills and experience: Strong 2nd/3rd line support experience across networks, servers, and firewalls.

Advanced networking knowledge (DNS, DHCP, IP Subnetting, Routing). Hands-on experience administering Fortinet Firewalls.

Strong working knowledge of Microsoft 365, Intune, and Entra ID.

Familiarity with web filtering and email protection technologies.

Excellent communication, documentation, and customer service skills.

Full UK driving licence and flexibility to travel.

Desirable: Experience supporting IT within schools or educational organisations.

Familiarity with Fortinet Fabric Suite, Barracuda, Veeam/Acronis, Hyper-V, or VMware.

Knowledge of safeguarding and education-focused IT security tools.

Why Apply?

This role offers the chance to join a forward-thinking IT provider with a reputation for excellence in the education sector.

You’ll enjoy: Competitive salary and performance-related bonus scheme.

Hybrid working with home-based flexibility and regular office visits.

Company pension and sickness pay schemes.

Electric Vehicle Salary Sacrifice Scheme.

22 days’ annual leave (plus bank holidays and your birthday off!), increasing with service.

Ongoing professional development opportunities.

Being part of a dynamic, supportive team shaping the future of IT in schools.