Customer Support Representative
Description:
Position: Customer Support Representative (German-speaking)
Location: Hybrid Qormi, Malta (office) OR remote from anywhere in Malta
Employment Type: Full-time
Remuneration: Base salary + benefits
About the Role
We are looking for a German-speaking Customer Support Representative to join our team in Malta. In this role, you will assist users of an international online marketplace by providing clear, empathetic, and professional support, ensuring every customer has a smooth and positive experience.
Key Responsibilities
Respond to customer inquiries via email with professionalism and empathy.
Provide clear and accurate assistance on all marketplace-related topics.
Follow communication standards, procedures, and policies.
Evaluate and make fair decisions in line with defined company guidelines.
Contribute to a positive customer journey by resolving issues efficiently.
Requirements
Native or fluent German (spoken and written).
Good command of English.
Strong attention to detail, reliability, and conscientious work ethic.
Empathetic, customer-focused, with a genuine desire to help.
Ability to adapt quickly and make decisions in a dynamic environment.
Interest in marketplaces, shared economy, or new technologies is a plus.
Previous experience in customer support, content moderation, or online business is an advantage.
What We Offer
Working schedule: MondayFriday, 7:00 AM 3:30 PM (with flexibility for late shifts/weekends).
Shuttle bus operating throughout the island.
Competitive salary and benefits package.
Extra vacation days beyond the standard allowance.
Free fruit, tea, and coffee in the office.
Option to work from home during late shifts and weekends.
Free transport to the office from selected areas in Malta.
Team performance bonus + work-from-home allowance.
Corporate discounts (gyms, shops, taxis).
Private health insurance, eye care tests, and wellness support.
Comprehensive training with ongoing feedback.
Relocation support for international applicants.