QA Performance Specialist

At Trackforce, we’re transforming how physical security operations are managed across the globe.

As the world’s leading SaaS platform for physical security workforce management, we empower security companies and organizations with a streamlined solution to manage their guard forces.

Our technology helps teams respond faster, operate more efficiently, and drive down costs — all while staying focused on what matters most: safety and protection.

We support over 4,600 clients in more than 50 countries and are proud of our growing team of 300+ professionals.

With global offices that include headquarters in Dallas, Texas and Centers of Excellence in Montreal, Quebec and Wroclaw, Poland, we collaborate across borders and time zones in a dynamic hybrid work environment that values connection, flexibility, and impact.

Your Mission

We take phenomenal pride in our software quality and testing process, and we’re looking for a talented QA Performance Specialist to help us promote and evolve our standards of quality when it comes to reliability, usability, and performance. You will be involved in planning, designing, maintaining, and executing meaningful tests, guiding team members, and providing important quality related information to project stakeholders.

Your Day-to-Day

Design and run performance & load tests as full-fledged member of project team

Complement existing range of unit, integration, functional, and automation tests with performance & load tests reflecting real-world usage load under various conditions

Analyzing and identifying performance issues within the software solution

Collaborate with technology groupsto identify and troubleshoot performance problems

Provide stakeholders performance findings, recommendations, and reports

Develop and maintain performance tooling and test suites

Skillfully test, evaluate, and explore the product, its features, and functionalities

Perform skilled exploratory testing with consideration of context, objectives, variables and risks

Brainstorm and design meaningful tests that consider project context and risks

Build, drive, and share test strategy and test coverage models with project teams

Perform functional, API, regression, and user acceptance tests in all areas of the SaaS solution including the web and mobile portions

Select and use appropriate test strategies, techniques, and tools to accomplish the test mission

Advocate for and integrate internal QA practices

Collaborate and pair with QA Automation Developers

Facilitate bug triage sessions

Write clear and concise bug reports adhering to team guidelines in Jira

Work with stakeholders to help determine release readiness of product and features

Participate in daily stand-up meetings, story grooming sessions, story estimates, and sprint retrospective meetings

Collaborate with project teams to discuss business requirements and needs, project risks, technical aspects, coverage, and integrations

Maintain and implement a high quality of standard for all systems under test

Provide recommendations and feedback to the team to improve product quality and processes

Test reporting with consideration of status,risks, impacts, coverage, impediments,scope, and testability of the system under test.

Work closely with the development team as a full-fledged member of the project team to help deliver high quality software solutions

Your Skills & Experience

4+ years of experience in a performance software testing or software quality engineer role

Proficient in performance & load testing fundamentals

Hands on experience designing, scripting, and executing performance & load tests using tools such as k6 and/or JMeter

Proven ability to analyze performance test results, and identify bottlenecks

Experience and knowledgein testing SaaS softwaresolutions is a plus

Applicable knowledge of different test strategies and techniques and their uses

Experience with brainstorming test ideas, test coverage design, and test creation

Problem-solving, critical thinking, autonomy, and collaboration skills

Experience working REST API architecture

Practical experiencetesting web and mobilesoftware solutions

Previous working experience with any API testing tool such as Postman, SoapUI

Experience working in an agile environment

Strong communicator who can work with cross functional teams

Working with mind maps and coverage models is a plus

Experience working with test management systems

Experience with bug tracking systems (i.e., JIRA)

Experience working with database management systems

Understanding of test engineering fundamentals in the engineering space

Knowledge of Cypress, Playwright, Appium,Android Studiois a plus.

Knowledge of coding languages such as Java, JavaScript, TypeScriptis a plus

Knowledge of CI/CD tools and solutions is a plus

Full Time

Why Join Trackforce? We're passionate about building a workplace where innovation, growth, and purpose come together. Whether you're in the office or working from home part of the week, you'll be part of a collaborative team that’s committed to delivering real value to our customers — and having fun while doing it. At Trackforce, we live by our core values: · Foster Curiosity · Lead with Empathy · Take Ownership and Be Accountable · Empower Diversity · Be True and Act with Integrity #LI-Hybrid At Trackforce, we are committed to providing a workplace that is inclusive, respectful, and free from discrimination. We do not tolerate discrimination or harassment of any kind, whether based on race, color, nationality, ethnic or social origin, religion or belief, sex, gender identity or expression, sexual orientation, age, disability, marital or family status, or any other protected status under applicable local laws. We believe that a diverse and inclusive team fosters innovation, collaboration, and stronger business outcomes. Employment decisions are made based on qualifications, merit, and business needs. We are proud to be an equal opportunity employer and to comply with the employment laws of the countries where we operate.