Customer Service Advisor

We are looking for enthusiastic individuals to join our client in Barton-upon-Humber. Whether you are from a call centre, hospitality, or retail, they offer full supportive training!

Customer Service Advisor - No Weekends or Evenings!

£25,747 per annum + £500 quarterly bonus

Monday to Friday 8:55am to 5:30pm (8hrs per day, 40 hours per week)

Permanent

This is full time office based with no remote/hybrid opportunities. Applicants must be able to commute to Barton-upon-Humber daily.

Working as a Customer Service Advisor, you will be ensuring that customers of the business are given a high quality of service handling any questions or issues they may have. You will be providing customers with a fantastic customer service experience, ensuring customers’ accounts are accurate and up to date and also handling any complaints that may come your way.

This position is purely a customer service role with no sales element. School/university leavers with some customer service experience are welcome!

You will receive a fantastic benefit package including:

Access to health & discount platform after 1 year of service

Full supportive training (4 weeks)

EE discount

Staff Discount (after 1 year of service)

Eye care vouchers

Free onsite gym (available 24/7)

Free onsite parking

Complimentary refreshments throughout the day

Two subsidised canteens

Fantastic progression opportunities with real success stories

Customer Service Employee of the Month awards

A Customer Service Advisor will be required to:

Handle customer enquiries and provide appropriate solutions and recommendations

Maintain accurate records of customer interactions

Follow up with customers to ensure their needs are met

Liaising with showrooms

Proactively resolving customer queries

Building and maintaining relationships

Identify and escalate issues to appropriate team members as required

Handling any complaints or issues

Continually striving to improve customer satisfaction and retention

What makes a good Customer Service Advisor?

Must be able to commute to Barton-upon-Humber daily

Experience in customer service (whether it is call centres, retail, hospitality, etc.) is required

Must have experience working towards targets

Excellent communication skills, both written and verbal

IT Literate and proficient in Microsoft

Strong organisational skillse!

Does this sound like your next role?

If you are a self-motivated individual who is passionate about delivering exceptional customer service, then we want to hear from you!

If calling the office, please ask for Jess Patterson.

At Venatu Recruitment Group, your right to privacy is important to us. By applying for this job, your information will be entered into our recruitment system, enabling you to register for job alerts, apply for jobs, and help you find your next role. Please visit the Venatu company website to read our full privacy policy

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