Service Manager

Job Title Service Manager

(Supported Accommodation and 18+ Semi-Independent Homes)

Supported Accommodation Service

Responsible to Registered Service Manager

Liaison With Deputy Managers, Team Leaders, Support Workers, HR Team, Senior Managers, Nominated Individual, Commissioners, External Professionals

Terms and Conditions

Hours 40 hours per week (with flexibility for evenings, weekends, or emergencies)

Salary Range (FTE) As per contract

Holidays (FTE) 28 days including Bank Holidays

Employment Status Full Time

Probationary Period 6 Months

Notice Period (weeks)

Disclosure

3 Months

Enhanced DBS required

Our Mission

"To capture the hearts and minds of our Service Users through targeted, high-quality services, delivered

by inspirational role models."

We believe every young person has the potential to succeed when provided with safe accommodation,

trusted support, and meaningful opportunities. Our mission is to support young people to thrive in our

services and transition into adulthood with resilience, skills, and confidence.

Principles of Supported Accomodation

1. Young people feel safe and secure where they live and in their wider environment.

2. Their voice is respected, heard, and advocated for.

3. They are supported by adults who understand them, are skilled, and work together effectively.

4. They have their own space that is comfortable, stable, and well maintained.

5. They receive high-quality, tailored support that sustains their health and wellbeing.

6. They experience strong, trusting, and meaningful relationships within their support system.

7. They are supported to learn and apply skills for independent adult living

8. They feel positive about their future and opportunities.

Service Description

Ofsted-registered Supported Accommodation services for care-

experienced young people aged 16-18, regulated under the Supported Accommodation (England)

Regulations 2023. Alongside this, we operate 18+ Semi-Independent services, providing tailored support

for young adults transitioning into independence.

Our services are rooted in participation, equality, and relational practice, ensuring that young people feel

safe, respected, and empowered.

Job Purpose

The Service Manager is responsible for the day-to-day management and operational oversight of

designated homes across both Supported Accommodation and Semi-Independent services.

They are accountable for:

- Leading and supervising Deputy Managers and Team Leaders.

- Supporting the RSM in meeting all regulatory, safeguarding, and quality requirements.

- Ensuring every home delivers safe, structured, and high-quality support to young people.

- Embedding the organisation's ethos, ensuring young people's voices shape and mould the support

they receive.

- Acting as inductors for new staff and playing a key role in performance management.

- Advocating for young people at all times, ensuring their needs, wishes, and aspirations are central

in all decisions.

- Promoting wellbeing, aspiration, and positive outcomes, so that young people leave YLT more

resilient, independent, and hopeful about their futures.

General Duties

- Manage and oversee daily operations across designated homes.

- Line-manage Deputy Managers and Team Leaders, ensuring effective leadership of frontline

staff.

- Deliver monthly supervision and annual appraisals in line with YLT policy.

- Form part of the Out of Hours duty team, ensuring responsive management support.

- Ensure services are delivered in line with the Statement of Purpose for each home.

- Ensure compliance with key legislation, including:

1. Supported Accommodation (England) Regulations 2023

2. Children Act 1989 & 2004

3. Working Together to Safeguard Children 2023

4. Data Protection Act 2018 & GDPR

5. Equality Act 2010

6. Health & Safety at Work Act 1974

- Contribute to th