Sub-Regional Lead Southern Europe & MEA - Real Estate Management

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Industry Focus: Life Sciences & Pharmaceutical

Executive Summary

We are seeking an exceptional Sub-Regional Lead to spearhead the management of a high-complexity, multi-billion-euro Life Sciences account. This role demands a strategic leader capable of orchestrating integrated facilities management across specialized environments including GMP manufacturing facilities, R&D laboratories, cleanrooms, and corporate headquarters while ensuring zero business disruption during the transition period.

The selected professional will manage a diverse portfolio spanning multiple countries, coordinate with C-level stakeholders, and lead a matrix organization of professionals across various disciplines including hard FM, soft FM, project delivery, compliance, and specialized Life Sciences services.

Strategic Responsibilities

Complex Account Leadership from Transition and ongoing into BAU

Lead the operational transition of a Tier 1 Life Sciences client from incumbent provider across the designated geography

Orchestrate mobilization across 35+ sites spanning multiple countries across Europe

Develop and execute comprehensive operational manuals to safeguard operational readiness

Manage transition risks including regulatory compliance, business continuity, and stakeholder expectations

Coordinate with global JLL teams and client leadership throughout transition timeline

Integrated Service Portfolio Management Oversee comprehensive FM service delivery including:

Hard FM: HVAC, electrical, plumbing, building automation systems (BAS)

Soft FM: Cleaning (including cleanroom protocols), security, catering, waste management

Specialized Services: Calibration, qualification (IQ/OQ/PQ), controlled environment maintenance

Project Services: Minor works, space optimization, lab modifications

Compliance Services: Environmental monitoring, documentation management, audit support

Workplace Management with focus on occupancy planning and Workplace Experience Enhancement

Regulatory & Compliance Excellence

Ensure 100% compliance with pharmaceutical manufacturing standards (EU GMP, FDA CFR Part 211)

Maintain controlled environment integrity across cleanrooms and manufacturing areas

Coordinate validation activities and maintain change control documentation

Interface with regulatory affairs teams and support inspection readiness

Implement risk-based compliance monitoring and continuous improvement programs

Operational Excellence Requirements As regional leader, ensure solid performance with the team in the following areas:

Advanced Financial Management

Manage complex P&L responsibility exceeding €25M annually

Proactively manage regional profitability and identify business growth opportunities

Drive annual budgeting process and forecasting from business perspective

Implement cost optimization initiatives while maintaining service quality and compliance

Manage capital expenditure planning and lifecycle asset management strategies, plus third-party contractor costs and value-add

Sophisticated Vendor Ecosystem Management

Curate and manage best-in-class vendor network for specialized Life Sciences services

Develop vendor qualification protocols aligned with pharmaceutical supply chain standards

Implement advanced performance management including KPIs, SLAs, and continuous improvement metrics

Coordinate vendor risk assessments and business continuity planning

Lead strategic vendor partnerships and innovation initiatives

Technology Integration & Innovation

Leverage advanced IWMS platforms for space management and preventive maintenance

Implement IoT solutions for environmental monitoring and energy optimization

Drive digitalization initiatives including mobile workforce management and real-time reporting

Integrate with client's manufacturing execution systems (MES) and laboratory information management systems (LIMS)

Lead sustainability initiatives and ESG reporting requirements

Leadership & Stakeholder Management

Matrix Organization Leadership

Lead cross-functional teams including engineering, compliance, operations, and commercial professionals

Manage indirect reports across multiple service lines and geographical locations

Drive cultural transformation and change management during transition period

Implement talent development programs and succession planning

Foster collaboration across JLL's global Life Sciences centre of excellence network

Executive Stakeholder Engagement

Interface directly with client C-suite executives and facility leadership for the sub-region

Participate in quarterly business reviews and strategic planning sessions

Lead crisis management and business continuity planning

Manage relationships with regulatory bodies and third-party auditors

Coordinate with legal teams on contract variations and commercial negotiations

Required Experience & Qualifications

Essential Background

Minimum 10+ years in corporate real estate or facilities management with P&L responsibility >€25M

Minimum 5+ years managing integrated FM services across multiple countries/regions

Proven experience leading complex account transitions or large-scale mobilizations in regulated industries

Demonstrated success managing matrix organizations with 50+ professionals (internal and external)

Advanced degree in FM, Engineering, Business Administration, or related field

Life Sciences Industry Requirements

Minimum 3+ years direct experience in pharmaceutical, biotech, or medical device environments

Deep understanding of GMP requirements and pharmaceutical manufacturing operations

Experience with cleanroom operations, validation protocols, and change control processes

Knowledge of regulatory frameworks (EMA, FDA, ICH guidelines)

Familiarity with laboratory operations and R&D facility management

Advanced Competencies

Strategic Leadership: Ability to develop long-term strategic plans and drive organizational transformation

Complex Problem Solving: Proven ability to resolve multi-faceted challenges in high-stakes environments

Commercial Acumen: Advanced understanding of contract structures, risk allocation, and value creation

Digital Transformation: Experience implementing technology solutions and driving innovation

Cultural Intelligence: Ability to operate effectively across diverse cultural and organizational contexts

Language & Mobility Requirements

Business-fluent English (C1+ level)

Additional European languages advantageous (German, French, Italian, Dutch)

Willingness to travel 40-50% across European facilities

Ability to relocate if required for account optimization

Success Metrics & KPIs

Client satisfaction scores >95% throughout transition period

Zero regulatory non-conformances or audit findings

Financial performance within 2% of budget targets

Service level achievement >98% across all disciplines

Successful completion of transition milestones within agreed timelines

Team engagement and retention rates >90%

This role offers an exciting opportunity to work with a global client, lead a diverse team, and drive innovation in facilities management. The selected professional will play a crucial role in enhancing client satisfaction, optimizing services, and contributing to the growth of JLL's facilities management business.

Settore di Riferimento: Life Sciences e Farmaceutico

Sintesi

Ricerchiamo un/una Sub-Regional Lead eccezionale per guidare la gestione di un account Life Sciences ad alta complessità del valore di diversi miliardi di euro. Questo ruolo richiede una leadership strategica capace di orchestrare la gestione integrata di facility attraverso ambienti specializzati inclusi stabilimenti di produzione GMP, laboratori R&D, cleanroom e sedi corporate, garantendo zero interruzioni operative durante il periodo di transizione.

La figura selezionata gestirà un portfolio diversificato che si estende su più paesi, coordinerà con stakeholder di livello C-suite e guiderà un'organizzazione matriciale di professionisti attraverso varie discipline inclusi hard FM, soft FM, project delivery, compliance e servizi specializzati Life Sciences.

Responsabilità Strategiche

Leadership Account Complesso dalla Transizione al BAU

Guidare la transizione operativa di un cliente Life Sciences Tier 1 dal fornitore incumbent nella propria area geografica

Orchestrare la mobilizzazione attraverso 35+ siti distribuiti in diversi paesi europei

Sviluppare ed eseguire manuali operativi completi per garantire la readiness operativa

Gestire i rischi di transizione inclusi compliance normativa, continuità di business e aspettative degli stakeholder

Coordinare con i team JLL globali e la leadership del cliente durante la timeline di transizione

Gestione Portfolio Servizi Integrati Supervisionare l'erogazione completa di servizi FM inclusi:

Hard FM: HVAC, elettrico, idraulico, sistemi di automazione edifici (BAS)

Soft FM: Pulizie (inclusi protocolli cleanroom), sicurezza, catering, gestione rifiuti

Servizi Specializzati: Calibrazione, qualificazione (IQ/OQ/PQ), manutenzione ambienti controllati

Servizi Progettuali: Lavori minori, ottimizzazione spazi, modifiche laboratori

Servizi Compliance: Monitoraggio ambientale, gestione documentazione, supporto audit

Workplace Management con focus su pianificazione occupancy e miglioramento Workplace Experience

Eccellenza Normativa e Compliance

Garantire 100% compliance con standard di produzione farmaceutica (EU GMP, FDA CFR Part 211)

Mantenere integrità degli ambienti controllati attraverso cleanroom e aree di produzione

Coordinare attività di validazione e mantenere documentazione di controllo modifiche

Interfacciarsi con team regulatory affairs e supportare inspection readiness

Implementare monitoraggio compliance risk-based e programmi di miglioramento continuo

Requisiti Eccellenza Operativa Come leader regionale, garantire insieme al team performance solide nelle seguenti aree:

Gestione Finanziaria Avanzata

Gestire responsabilità P&L complessa superiore a €25M annui

Gestire proattivamente redditività regionale e identificare opportunità di crescita business

Guidare processo budgeting annuale e forecasting da prospettiva business

Implementare iniziative ottimizzazione costi mantenendo qualità servizio e compliance

Gestire pianificazione capex e strategie lifecycle asset management, oltre a costi contractor terzi e valore aggiunto

Gestione Ecosistema Fornitori Sofisticata

Curare e gestire network fornitori best-in-class per servizi Life Sciences specializzati

Sviluppare protocolli qualificazione fornitori allineati con standard supply chain farmaceutica

Implementare performance management avanzato inclusi KPI, SLA e metriche miglioramento continuo

Coordinare valutazioni rischio fornitori e pianificazione continuità business

Guidare partnership strategiche fornitori e iniziative innovazione

Integrazione Tecnologica e Innovazione

Sfruttare piattaforme IWMS avanzate per space management e manutenzione preventiva

Implementare soluzioni IoT per monitoraggio ambientale e ottimizzazione energetica

Guidare iniziative digitalizzazione inclusi mobile workforce management e reporting real-time

Integrare con sistemi manufacturing execution (MES) e laboratory information management systems (LIMS) del cliente

Guidare iniziative sostenibilità e requisiti reporting ESG

Leadership e Gestione Stakeholder

Guidare team cross-funzionali inclusi professionisti engineering, compliance, operations e commercial

Gestire report indiretti attraverso multiple service line e location geografiche

Guidare trasformazione culturale e change management durante periodo transizione

Implementare programmi sviluppo talenti e succession planning

Favorire collaborazione attraverso network JLL global Life Sciences centre of excellence

Engagement Stakeholder Esecutivi

Interfacciarsi direttamente con executive C-suite del cliente e facility leadership per la sub-regione

Partecipare a quarterly business review e sessioni pianificazione strategica

Guidare crisis management e pianificazione continuità business

Gestire relazioni con enti normativi e auditor terzi

Coordinare con team legali su variazioni contrattuali e negoziazioni commerciali

Esperienza e Qualifiche Richieste

Background Essenziale

Minimo 10+ anni in corporate real estate o facilities management con responsabilità P&L >€25M

Minimo 5+ anni gestione servizi FM integrati attraverso multiple nazioni/regioni

Esperienza comprovata guidando transizioni account complesse o mobilizzazioni large-scale in industrie regolamentate

Successo dimostrato gestendo organizzazioni matriciali con 50+ professionisti (interni ed esterni)

Laurea specialistica in FM, Ingegneria, Business Administration o campo correlato

Requisiti Industria Life Sciences

Minimo 3+ anni esperienza diretta in ambienti farmaceutici, biotech o medical device

Comprensione profonda requisiti GMP e operations manifatturiere farmaceutiche

Esperienza con operations cleanroom, protocolli validazione e processi controllo modifiche

Conoscenza framework normativi (EMA, FDA, linee guida ICH)

Familiarità con operations laboratorio e gestione facility R&D

Competenze Avanzate

Leadership Strategica: Capacità sviluppare piani strategici long-term e guidare trasformazione organizzativa

Problem Solving Complesso: Capacità comprovata risolvere sfide multi-sfaccettate in ambienti high-stakes

Acume Commerciale: Comprensione avanzata strutture contrattuali, allocazione rischio e creazione valore

Trasformazione Digitale: Esperienza implementando soluzioni tecnologiche e guidando innovazione

Intelligenza Culturale: Capacità operare efficacemente attraverso contesti culturali e organizzativi diversi

Requisiti Linguistici e Mobilità

Inglese business-fluent (livello C1+)

Lingue europee aggiuntive vantaggiose (tedesco, francese, italiano, olandese)

Disponibilità viaggiare 40-50% attraverso facility europee

Capacità ricollocarsi se richiesto per ottimizzazione account

Metriche Successo e KPI

Punteggi soddisfazione cliente >95% durante periodo transizione

Zero non-conformità normative o finding audit

Performance finanziaria entro 2% target budget

Raggiungimento service level >98% attraverso tutte le discipline

Completamento con successo milestone transizione entro timeline concordate

Tassi engagement e retention team >90%

Questo ruolo offre un'opportunità entusiasmante per lavorare con un cliente globale, guidare un team diverso e guidare l'innovazione nella gestione facility. La figura selezionata avrà un ruolo cruciale nel migliorare la soddisfazione cliente, ottimizzare i servizi e contribuire alla crescita del business facilities management di JLL.

#LI-FT1

Location:

On-site –Milano, ITA, ROME, ITA

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!

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