O2C Customer Service Specialist with Dutch

At Elanco (NYSE: ELAN) – it all starts with animals!

As a global leader in animal health, we are dedicated to innovation and delivering products and services to prevent and treat disease in farm animals and pets. At Elanco, we are driven by our vision of Food and Companionship Enriching Life and our purpose – all to Go Beyond for Animals, Customers, Society and Our People.

At Elanco, we pride ourselves on fostering a diverse and inclusive work environment. We believe that diversity is the driving force behind innovation, creativity, and overall business success. Here, you’ll be part of a company that values and champions new ways of thinking, work with dynamic individuals, and acquire new skills and experiences that will propel your career to new heights.

Making animals’ lives better makes life better – join our team today!

Your Role: The incumbent in this position will be responsible for working directly with customers to place orders, issue invoices, perform collections & handle customer service.

Your Responsibilities:

Effectively process all manual orders received through phone, fax & email, ensuring priority for urgent orders, ensuring a positive customer experience

Effectively manage all customer disputes to resolve any issues with orders, including completing outbound calls to established customers, coordinating with O2C Accounts Receivable or Supply Chain teams and escalating Tier 2 disputes to the Manager where applicable.

Analyse account discrepancies to ensure the customer account is enabled for payment

Efficiently generate and distribute invoices to customers

Effectively analyse all outstanding customer aging to identify collection priorities. Engage with customers by phone or email to prompt collections using market best practices.

Effectively track and resolve all customer disputes regarding billings, credits or payments.

Effectively monitor and resolve all sales orders & sales interface issues (outbound)

Review key metrics & communicate to stakeholders to ensure KPIs are being met

Support global/regional O2C projects with influence on accurate, efficient & compliant order processing

Support the overall O2C Customer Service team by demonstrating flexibility in providing cover for team members and training of new team members

Be seen as a “go-to” information resource for O2C Customer Service processing and related queries

Familiarise with all applicable process documentation & training materials to ensure you operate in a fully compliant manner

Operational awareness of all applicable Sox & Operational controls for your area

Actively work with the core team members, internal customers/business partners, and LSP team members to build effective working relationships

What You Need to Succeed (minimum qualifications):

Degree in Business and/or Accounting (or equivalent work experience)

Minimum 1 year experience in O2C or Finance function, preferably with knowledge of credit management & customer service and experience in identifying and delivering process change

Working knowledge of MS Excel, Word, Outlook and PowerPoint

Fluency in English and Dutch

What will give you a competitive edge (preferred qualifications):

Experience with SAP O2C Module

Ability to handle complexity and utilize analytical skills, with attention to detail

Ability to proactively & effectively analyse & resolve problems

Ability to effectively prioritize and complete key tasks and deliverables

Able to respond flexibly and empathetically to customer needs, managing their expectations effectively

Ability to work in global team environment and communicate effectively with both internal business partners of all levels & disciplines as well as external team members

Demonstrate a strong compliance oriented mindset & help to build a strong compliance culture

Additional Information:

Location: Rondo Ignacego Daszyńskiego 2b, Warszawa - Hybrid Work Environment

Don’t meet every single requirement? Studies have shown underrepresented groups are less likely to apply to jobs unless they meet every single qualification. At Elanco we are dedicated to building a diverse and inclusive work environment. If you think you might be a good fit for a role but don't necessarily meet every requirement, we encourage you to apply. You may be the right candidate for this role or other roles!

Elanco Benefits and Perks:

We offer a comprehensive benefits package focusing on financial, physical, and mental well-being while encouraging our employees to pursue our purpose! Some highlights include:

Career at one of the leading global animal healthcare companies

Office located in the center of Warsaw (Rondo Daszynskiego)

Extra days off

Flexible working hours

Sports cards (Multisport), private medical care, life insurance

Employee Referral Program

Open and inclusive environment which is supportive and welcoming of all diversity strands

Animal-Friendly office

Theatre tickets discounts

Language learning platform

Elanco is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status

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