Onboarding Coordinator

Overview

Onboarding Coordinators at OnPay are primarily responsible for engaging with incoming clients to ensure smooth and successful onboarding. The day-to-day activity involves reaching out to newly enrolled clients to assist them in successfully running their initial payroll(s) in OnPay. We support the client by providing valuable payroll expertise and ensuring their account is set up accurately and efficiently. We fully understand that our client's success makes us great. By doing business in this way, we deliver an exceptional experience resulting in saved time and money for our clients.

Role Responsibilities

Manage a pipeline of new client enrollments to facilitate a successful onboarding process and account setup

Be an expert in OnPays product and a full suite of service offerings

Provide payroll expertise, assisting the client with any questions regarding tax setup, earning/deduction setup, 401(k)/accrual policy setup, and the transfer of all historical worker and payroll data

Coordinate input from various teams and departments, and communicate these updates in a timely and effective manner to clients

Address all questions or concerns throughout the onboarding process with a sense of urgency and professionalism

Coordinate training and consultation with outside teams as needed

Communicate with prospective clients via a combination of phone, chat, and email

Traits and Skills We Seek

Payroll expertise

Superior interpersonal skills with the ability to work with various types of clients

Must be coachable while showing attentiveness, flexibility, patience, and empathy

Excellent written and verbal communication

Ability to work in a fast-paced environment and manage multiple tasks simultaneously, with a sense of urgency

Detail-oriented and very organized

Problem solver that enjoys helping others

Self-starter and highly motivated to make a meaningful impact at a fast-growing, exciting company

Education and Experience

2+ years of payroll experience, preferably in a client-facing onboarding or inside sales role

Must be knowledgeable in payroll taxes, earnings/deductions, and payroll reporting

Payroll processing experience is a plus!

College experience (degree strongly preferred)

Perks

A casual team-oriented environment with a solid work/life balance and flexible work options

Competitive pay, including bonuses and stock options

A comprehensive benefits package which includes four weeks of paid time off plus paid holidays, Medical, Dental, Vision, Short-term/Long-term Disability, Life Insurance, Fertility Benefits, Parental Leave, and a 401(k) plan plus a company match

On-site training at our Ponce City Market HQ

Stocked kitchen with a variety of snacks and drinks

Ponce City Market employee discounts & more!

The pay rate for the role is $28.84-$31.25 in Atlanta, GA. Final offer amounts are determined by multiple factors, including candidate experience and expertise, and may vary from the amounts listed above.

Recruiting Fraud Alert

To all candidates: your personal information and online safety are top of mind for us. At OnPay, recruiters only direct candidates to apply through our official career page at careers.onpay.com. Recruiters will never request payments or ask for financial account information or sensitive information like social security numbers. If you are unsure if a message is from OnPay, please email .

OnPay is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce. We make all employment decisions without regard to gender, sexual orientation, gender identity, race, color, religion, age, pregnancy, national origin, veteran status, disability, or any other classification protected by applicable laws.

Job Details

Seniority level: Entry level

Employment type: Full-time

Job function: Human Resources

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