Warehouse Operations Manager

Job Description

Key Responsibilities

Customer & Vendor Coordination

Act as the main point of contact for customers.

Ensure customer SOPs and service expectations are clearly communicated and executed.

Coordinate with carriers, drayage providers, and vendors for daily operational support.

Handle escalations such as damage, inventory discrepancies, and late deliveries.

Inventory Control & System Accuracy

Oversee inventory accuracy and resolve discrepancies through investigations and reporting.

Ensure all warehouse system transactions (receipts, shipments, transfers, adjustments) are completed accurately and timely.

Monitor cycle counts and support periodic physical inventory.

Operational Support & Process Oversight

Track and report key metrics such as order turnaround time, inventory accuracy, and service performance.

Lead or support onboarding for new accounts and ensure process alignment across departments.

Identify operational gaps and drive process improvement initiatives.

Qualifications

3+ years of experience in warehouse operations and logistics (3PL preferred)

Strong understanding of inventory workflows and WMS/ERP systems

Excellent communication, coordination, and organizational skills

Proven ability to work in a fast-paced, high-volume environment

High attention to detail and strong problem-solving skills

Bilingual (English/Chinese) preferred

Work Environment

On-site at 13230 Crosby Freeway, Houston, TX

Regularly required to walk between the warehouse floor and office

May require extended hours during peak operational periods

Full-time