Case Manager

Job Description

Description:

CASE MANAGER

At the Lovely Law Firm, the Case Manager works on a dynamic caseload of pre-litigation personal injury cases, investigates facts, and prepares documents to assist the attorneys by performing a variety of support and administrative duties. The focus for the Case Manager must be on client service, communication, and medical management.

DIRECT SUPERVISOR: Operations Team

JOB DUTIES:

Client Service & Communication

Performs client interviews and insurance inquiries to evaluate cases with attorney oversight.

Keep clients updated on the status of their cases and ensure they understand and approve of the actions being taken on their behalf.

Contacts clients at a minimum of every thirty (30) days to update clients, manage medical treatment and check on property damage. Meets KPI of 90% client contact.

Performs an initial telephone call within 24 hours of case assignment.

Schedules telephone calls for attorney with associated case parties.

File Management/Demands/Settlements

Ensure all medical records and bills have been requested promptly.

Maintains document file.

Thoroughly documents case activity in a software-based case management system.

Performs a variety of administrative and support activities as needed.

Prepares case files for demand department and meets monthly demand goals.

Seeks liens and lien reductions under the guidance of the attorney.

Prepares Disbursement Statements as instructed by attorney.

Medical Management

Communicates directly with the Marketing department and provides feedback.

from clients related to marketing efforts – tv, social media, etc

Review all medical bills and records for completeness and accuracy.

During 30-day client contact, obtains the following information:

Treatment Status

Property Damage Status

Lost Wage Status

Photos of injuries

Value Drivers

Locates providers and schedule medical appointments for treatment of injuries in a timely manner.

Reads, reviews, and analyzes medical records and billing.

Litigation

Drafts petitions and initial discovery for attorney review and filing.

Generate pleadings as requested by the attorney to move the case to trial.

Draft discovery responses with client assistance.

Scheduling doctor conferences, depositions, mediations, etc, as requested.

Check us out:

Requirements:

Full-time