Patient Support Case Worker

Job Description

The Community Health Centers of Burlington is recruiting for a full-time Patient Support Case Worker! This role will screen patients for health-related benefits, financial assistance and other programs for which they may be eligible and assists patients through the application process.

Basic Qualifications

Associate degree in related field plus one year of related experience OR High School Diploma or GED plus four years of related experience.

Knowledge, Skills and Ability

Outstanding communication skills with people of all income ranges, diversity and life circumstances.

Ability to work in a public setting.

Ability to work confidentially and respectfully with private information.

Commitment to working collaboratively with the Vermont Health Benefit Exchange and the ability to achieve state certification as an assister.

Excellent written and verbal communication skills and attention to detail.

Strong organizational, time management and problem-solving skills.

Good computer skills including data entry, data management and reporting.

Fluency in a language other than English is an asset but not required.

Essential Duties

Assists with patient eligibility applications for Vermont Health Connect, Green Mountain Care,

Prescription Assistance, Health Assistance Program, Community Health Pharmacy, Dental Vouchers, Ladies First Program, Eye Care Assistance, UVMMC Patient Financial Assistance, and other programs and agencies as needed.

Compiles and authenticates patient household and financial information in order to determine eligibility for the CHC Slide, Homeless Healthcare Program benefits, and other forms of financial assistance.

Educates patients on Qualified Heath Plan coverage, subsidy conditions, and health exchange rules to ensure full comprehension prior to plan enrollment through Vermont Health Connect.

Processes application data updates and renewals, as well as completing subsequent follow ups with agencies to ensure of timely processing and success of benefit redeterminations.

Troubleshoots various billing discrepancies regarding state health insurance premiums as well as internal CHC tasks for dental and medical

Serves as a patient advocate and liaison with CHC staff.

Promotes effective collaboration with essential partner agencies.

Provides case management between outside organizations and helps patients coordinate benefits.

Other duties as assigned

Physical Demands and Working Conditions:

Work is performed in a health care environment.

Job requires the ability to move about CHC Sites.

Communicate verbally and in writing.

Focus on details in a busy environment.

Frequent walking, sitting, bending and standing required.

Requires visual acuity and normal color perception.

Lifts and carries items weighing up to 25 lbs.

Position may require working evenings and weekends as needed.

Position may require working at multiple sites.

Full-time