Commercial Excellence Transformation Manager

Ready to help build a better future for generations to come?

In an ever-changing, fast paced world, we owe it to ourselves and our future generations to live life responsibly. At ROCKWOOL, we work relentlessly to enrich modern living through our innovative stone wool solutions.

Join us and make a difference!

Key responsibilities

Integrated customer experience – Facilitate alignment across sales, marketing, technical, and customer service functions in close alignment and collaboration with local markets, ensuring a seamless, unified customer experience across all touchpoints.

Segmentation & customer engagement models – Develop and implement global segmentation, customer mapping, and engagement approaches in close alignment and collaboration with local markets, including hybrid high touch/low touch models tailored to customer value and potential.

Global KPI framework – Establish a common set of commercial performance metrics developed with input from local markets to ensure relevance, adoption, and comparability across regions.

Sales process alignment & path to purchase – Align and optimise commercial processes in close alignment and collaboration with local markets to make it easy for all customer segments to engage with ROCKWOOL.

Commercial data & insights – Enable the effective use of our Commercial Data Platform (“Customer Data Cockpit”) to deliver actionable, data driven customer insights, and ensure those insights are translated into prioritised actions that create measurable commercial impact.

Cross functional collaboration – Act as the bridge between functions, and local teams, ensuring initiatives are co-developed to support both global objectives and local market realities.

Scale commercial best practices and playbooks with local markets, and jointly identify and prioritise improvement opportunities, balancing quick wins with strategic initiatives.

What you bring

In this strategic role, we are looking for an experienced commercial excellence leader who combines strong strategic thinking with practical execution.

Proven experience and results in a commercial excellence manager role or similar strategic role in a complex global B2B environment.

Experience working across marketing and sales

Strong business acumen with the ability to translate strategic direction into actionable commercial initiatives.

Strong change management leadership with a track record of embedding new processes, tools, and benefit realisation across diverse geographies.

Proven ability to engage and align with senior stakeholders across functions and markets.

Strong track record in customer journey mapping, segmentation, KPI frameworks, and process alignment — co developed with regional markets.

Strong analytical skills and extensive experience with business intelligence/reporting and translating data into commercial actions.

Excellent stakeholder management skills in a global and cross cultural setting.

MSc in Business Administration, Marketing, Strategy, or a related field – or equivalent experience.

Industry experience is an advantage, but not essential.

Who we are

We are the world leader in stone wool solutions. Founded in 1937 in Denmark, we transform volcanic rock into safe, sustainable products that help people and communities thrive. We are a global company with more than 12,000 employees, located in 40+ countries with 51 manufacturing facilities… all focused on one common purpose – to release the inherent power of stone to enrich modern living.

Sustainability is central to our business strategy. ROCKWOOL was one of the first companies to commit to actively contributing to the United Nations Sustainable Development Goals (SDG’s) framework and are actively committed to 11 SDGs, including SDG 14, Life Below Water. Through our partnership with the One Ocean Foundation and in connection with our sponsorship of the Denmark SailGP team, we will help raise awareness around ocean health challenges in an effort to accelerate solutions to protect it.

Diverse and Inclusive Culture

We want all our people to feel valued, respected, included and heard. We employ 79 different nationalities worldwide and are committed to providing equal opportunities to all employees, promote diversity, and work against all forms of discrimination among ROCKWOOL employees.

At ROCKWOOL, you will experience a friendly team environment. Our culture is very important to us. In fact, we refer to our culture as “The ROCKWOOL Way”. This is the foundation in which we operate and is based upon our values of ambition, responsibility, integrity and efficiency.

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