Hearing Assistant

Schedule: Full-time

Office of Legal & Acquisition Services

The Bureau of State Hearings conducts fair hearings and provides due process for appeals related to the program benefits administered by the Ohio Department of Job and Family Services and its state partner agencies.

What You’ll Do

Receives and processes a variety of documents and telephone inquiries related to the hearings process.

Completes data entry for all types of hearing requests including researching the Ohio Benefits Worker Portal, Hearing and Appeals Tracking System (HATS X) other systems related to state hearings.

Assembles the initial electronic hearing record including identifying appropriate stakeholders, authorized and legal representatives, and third-party agencies.

Responds to stakeholder inquiries regarding the state hearings process via telephone and email.

Utilizes personal computer on network and applicable software applications to complete assigned duties.

Challenges

The Bureau of State Hearings is a fast-paced, production environment due to the volume of work and the requirement to meet established federal standards and timelines. You may occasionally interact with uncooperative parties in the hearing process, particularly on the telephone. You should be able to recognize and shift priorities as necessary to meet established timelines.

Necessary Skills

Ability to operate personal computer and applicable software applications to complete job duties.

Ability to respond to telephone and email inquiries from stakeholders.

Ability to apply established rules, policies, and procedures to assigned tasks.

Ability to prepare and maintain accurate records and reports.

Knowledge of general office practices including keyboarding, data entry, and telephone skills.

Schedule: Full-time

Hours: Standard workdays are Monday through Friday. Hours are between 7:00 a.m. and 6:00 p.m.

Travel: Occasional travel within the state of Ohio.

PN(s): 20036783, 20039951

The ideal candidate, at minimum, must have the following:

OPTION 1:

6 mos. trg. or 6 mos. exp. in processing benefit claims under appeal.

Option 2:

12 mos. trg. or 12 mos. exp. in position involving research, written & oral business communications & public contact.

Option 3:

Formal education in arithmetic which involved fractions, decimals & percentages; completion of legal secretarial training program offered by technical college or business school.

Option 4:

Equivalent of minimum class qualifications for employment noted above.

Tips For Your Application

When completing the different sections of this application, be sure to clearly describe how you meet the minimum qualifications outlined in this job posting. We cannot give you credit for your Work Experience and Education & Certifications if you do not provide that information in your online application. Information in attached resumes or cover letters must be entered into your application in the appropriate Work Experience or Education & Certification sections to be considered.

Pay Information

This position is in the State of Ohio’s OCSEA Pay Schedule, Pay Range 27. Unless required by legislation or union contract, starting salary will be the minimum salary of that pay range (step 1, currently $21.93 per hour). These ranges provide a standardized pathway for pay increases. With continued employment, new hires move to the next step in the range after 6 months and annually thereafter. Cost of Living Adjustments increase wages in these ranges each fiscal year. The current step progression wages are in the table below.

Pay Range 27

Step 1

Step 2

Step 3

Step 4

Step 5

Step 6

Step 7

Hourly

$21.93

$22.60

$22.96

$23.56

$24.16

$24.86

$25.77

Annual

$45,614

$47,008

$47,757

$49,005

$50,253

$51,709

$53,602

Months of Employment

At Hire

4 months

16 months

28 months

40 months

52 Months

64 Months