Front Office Manager

JOB DETAILS: We are a leading hotel located in the heart of Masaka, dedicated to providing exceptional guest experiences through outstanding hospitality services.

We are currently seeking a Front Office Manager to oversee the daily operations of our front desk, ensure smooth guest check-in/out processes, and lead our front office team to deliver top-tier customer service.

Key Responsibilities • Supervise and coordinate all front office activities, including reception, reservations, guest services, and concierge.

• Lead, train, and motivate the front office team to maintain high service standards.

• Handle guest complaints professionally and ensure swift resolutions.

• Manage front office budgets, schedules, and reports.

• Ensure proper cash handling and billing procedures are followed.

• Collaborate with other departments to ensure seamless operations and guest satisfaction.

Requirements • Proven experience as a Front Office Manager or in a similar role within the hospitality industry.

• Degree or diploma in Hospitality Management or a related field.

• Strong leadership and organizational skills.

• Excellent communication and interpersonal abilities.

• Proficient in hotel management software and Microsoft Office Suite.

• Ability to work under pressure and in a fast-paced environment.

• Fluency in English; knowledge of other languages is a plus.