SOLAR TECHNICIAN

JOB TITLE SOLAR TECHNICIAN NATURE OF JOB FULL TIME INDUSTRY RENEWABLE ENERGY SALARY KSHS.

30,000-40,000 JOB LOCATION MOMBASA ROAD DUTIES AND RESPONSIBILITIES Installation & Commissioning of Solar Systems Conduct on-site installation of solar PV systems including panels, inverters, charge controllers, and battery banks.

Ensure proper wiring, grounding, and configuration of systems according to electrical safety standards.

Perform system testing and commissioning to verify performance and functionality.

Provide technical input on optimal placement and sizing of systems to meet customer energy needs.

Technical Support & Troubleshooting Serve as the first point of contact for customers experiencing issues with their systems.

Diagnose and resolve technical faults related to solar panels, inverters, batteries, and monitoring systems.

Guide customers through remote troubleshooting procedures or schedule on-site visits as required.

Maintain a high first-time fix rate to ensure customer satisfaction and system uptime.

After-Sales Service & Preventive Maintenance Conduct routine service checks on installed systems to ensure optimal performance and identify any potential failures.

Replace faulty components and perform firmware updates when needed.

Maintain records of all service activities, repairs, and parts used.

Build and maintain long-term relationships with clients through responsive and professional support.

Customer Training & Product Orientation Train customers and end-users on the operation, maintenance, and basic troubleshooting of solar energy and storage systems.

Provide handover documentation, user manuals, and safety guidelines after installation.

Offer clear and patient explanations to ensure users understand how to manage and monitor their systems.

Pre-Sales Technical Assistance Work alongside the sales team to provide technical input during the proposal and system design stages.

Conduct site surveys to assess installation requirements and provide accurate technical recommendations.

Help prepare quotations or bill of quantities (BoQs) based on customer needs and site conditions.

Documentation & Reporting Complete detailed service reports, installation checklists, and commissioning documents for every project.

Log customer interactions, issues, and resolutions in the company’s CRM or support system.

Ensure proper documentation is available for warranty claims and product returns when applicable.

Compliance & Safety Adhere to all electrical safety standards, company policies, and installation best practices.

Use appropriate personal protective equipment (PPE) and tools during field operations.

Report incidents or potential hazards to the Technical Manager promptly.

Continuous Learning & Product Knowledge Stay updated on emerging technologies in the solar and energy storage industry.

Participate in internal and external training sessions on new products, software platforms, and installation methods.

Provide feedback to product and engineering teams on field performance and customer feedback.

KEY REQUIREMENT SKILLS AND QUALIFICATION Degree in Electrical Engineering, Renewable Energy, Mechatronics, or a related field Minimum of 1-year experience in the solar industry, specifically in technical support, installation, or after-sales service Knowledge of solar PV systems, inverters, batteries, and charge controllers Ability to read and interpret electrical diagrams and installation manuals Hands-on experience with tools and equipment used in solar system installation and testing HOW TO APPLY If you meet the above qualifications, skills and experience share CV on Interviews will be carried out on a rolling basis until the position is filled.

Only the shortlisted candidates will be contacted.