RESTAURANT SUPERVISOR(4 )

JOB TITLE RESTAURANT SUPERVISOR(4 POSITIONS) NATURE OF JOB FULL TIME INDUSTRY HOSPITALITY SALARY KSHS.

35,000-40,000 JOB LOCATION WESTLANDS DUTIES AND RESPONSIBILITIES Team Leadership & Staff Supervision Supervise, support, and coordinate daily activities of wait staff, hosts/hostesses, bartenders, and other front-of-house personnel.

Assign duties, shifts, and stations to service staff to ensure smooth flow of service.

Monitor staff performance and grooming to ensure consistency with fine dining standards.

Mentor and coach junior staff, addressing performance issues and providing on-the-job training as needed.

Guest Experience Management Ensure every guest receives prompt, professional, and personalized service.

Greet VIPs and regular patrons warmly, remembering preferences and special requests.

Respond to guest complaints or concerns swiftly and tactfully, escalating to management when necessary.

Monitor dining floor activity and guest interactions to proactively identify opportunities to enhance guest satisfaction.

Quality Control & Service Standards Conduct pre-service briefings to communicate daily specials, 86’d items, and service priorities.

Maintain high standards of food presentation, cleanliness, ambiance, and service delivery throughout service.

Liaise with the kitchen and bar to ensure orders are accurately prepared, timed, and served as per standards.

Conduct regular table checks and oversee sequence of service protocols to uphold fine-dining etiquette.

Operational Oversight Ensure smooth shift transitions by maintaining comprehensive shift handover notes.

Open and close the restaurant following set procedures, including till balancing and security checks.

Maintain stock levels of menus, cutlery, napkins, condiments, and other service essentials.

Conduct daily inspections of the restaurant floor, bar, washrooms, and back-of-house to ensure cleanliness and readiness.

Inventory & Cost Control Monitor consumption of beverages, linen, and disposable items; minimize wastage and breakages.

Assist in inventory counts, stock rotation, and ordering of supplies in coordination with procurement and management.

Track usage of high-cost items (e.g., wines, premium spirits) to support cost control initiatives.

Training & Onboarding Participate in recruitment, onboarding, and induction of new staff.

Organize and deliver refresher training on food menu knowledge, wine pairings, customer handling, and restaurant policies.

Lead by example and instill a culture of continuous improvement and service excellence.

Reporting & Administration Prepare shift reports including guest feedback, incidents, sales summaries, and staff issues.

Maintain records of reservations, no-shows, and guest feedback for service review.

Ensure that all transactions are processed through the POS system accurately and efficiently.

Compliance & Safety Ensure compliance with food safety, hygiene, and health standards as per local regulations.

Enforce alcohol service laws and policies, including ID checks and responsible service practices.

Manage emergencies (e.g., medical, fire, unruly guests) calmly and in line with company procedures.

Collaboration with Management Attend weekly operations meetings with restaurant and kitchen managers to review performance and set goals.

Provide input on menu changes, promotions, and special events based on guest feedback and service observations.

Support in developing new initiatives to improve customer retention, service delivery, and revenue generation.

KEY REQUIREMENT SKILLS AND QUALIFICATION Diploma or Certificate in Hospitality Management or a related field Minimum 2 years of experience in a supervisory role in a high-end or fine dining restaurant Strong knowledge of continental cuisine and alcoholic beverages (including wine, spirits, and cocktails) Exceptional interpersonal and customer service skills Strong leadership and team management skills Well-groomed, presentable, and professional demeanor Ability to work under pressure and in a fast-paced environment Excellent communication and organizational skills Must be flexible to work evenings, weekends, and holidays HOW TO APPLY If you meet the above qualifications, skills and experience share CV on Interviews will be carried out on a rolling basis until the position is filled.

Only the shortlisted candidates will be contacted.