IT Technician (Systems Analyst)

Who We Are

Ready to create a healthier world? We are ready for you! Personify Health is on a mission to simplify and personalize the health experience to improve health and reduce costs for companies and their people. At Personify Health, we believe in offering total rewards, flexible opportunities, and a diverse inclusive community, where every voice matters. Together, we’re shaping a healthier, more engaged future.

Responsibilities

Ready to Be the Technology Lifeline for 4,000 Global Users?

We're seeking a hands-on technology professional who can provide exceptional support to our global workforce while ensuring seamless operations across all corporate technology systems. As our Systems Analyst, you'll work with our Service Desk team to deliver first-level support while taking ownership of critical cloud-based applications and office technology infrastructure.

What makes this role different

Global impact: Support 4,000 users across different countries, ensuring consistent technology experience worldwide

Cloud expertise: Take ownership of Office 365, Active Directory, Azure, Intune, and other cloud-based applications

Comprehensive scope: Manage everything from support tickets to meeting room technology and audio-visual services

Customer service focus: Maintain high-quality service standards while meeting strict SLA requirements

What You'll Actually Do

Provide expert first-level support: Diagnose and resolve user issues via ticketing system, phone, and email while escalating proactively to ensure efficient ticket closure within SLA requirements.

Maintain service excellence: Respond promptly to support requests while maintaining maximum 4-hour response and 24-hour fix/escalation SLA standards.

Manage office technology: Take responsibility for office deployments and maintenance of technologies across regional locations including meeting rooms and audio-visual services.

Resolve complex technical issues: Assist with hardware problems, system upgrades, networking setup, software issues, backup problems, and file recovery solutions.

Administer critical systems: Help maintain Active Directory, manage file transfer platforms, ensure secure configuration of user machines, and track licensing statistics.

Support strategic initiatives: Assist with SOC/HITRUST evidence and audit requirements while delivering assigned projects in timely manner and testing applications before production deployment.

Qualifications

What You Bring to Our Mission

The technical foundation:

Associate degree or equivalent in computer science or related discipline

1-2 years related IT desktop support experience with broad understanding of network support and MS Windows applications

Solid knowledge of network cabling, PCs, laptops, wireless/wired networks, email, Active Directory, and printer services

The systems expertise:

Experience with Office 365 administration and Microsoft Active Directory/Azure Active Directory

Understanding of TCP/IP, DNS, DHCP, and LAN/WAN/WLAN networking

Experience with SSO/Identity Provider management (OpenID/SAML applications)

Knowledge of modern device management (MDM for laptops and mobile devices)

The professional competencies:

Solid understanding of Windows and Mac client operating systems

Ability to manage end-user expectations and follow up on feedback effectively

Strong customer service orientation with ability to work in fast-paced support environment

Capability to triage tickets effectively and maintain detailed documentation and asset management

Ready to create a healthier world? We are ready for you.

No candidate will meet every single desired qualification. If your experience looks a little different from what we’ve identified and you think you can bring value to the role, we’d love to learn more about you!

Personify Health is an equal opportunity organization and is committed to diversity, inclusion, equity, and social justice.

We strive to cultivate a work environment where differences are celebrated, and employees of all backgrounds are empowered to thrive. Personify Health is committed to driving Diversity, Equity, Inclusion and Belonging (DEIB) for all stakeholders: employees (at each organization level), members, clients and the communities in which we operate. Diversity is core to who we are and critical to our work in health and wellbeing.

Full-Time