Engineering Manager, Field Applications Engineering

Founded in 2015, Shield AI is a venture-backed deep-tech company with the mission of protecting service members and civilians with intelligent systems.

Its products include the V-BAT aircraft, Hivemind Enterprise, and the Hivemind Vision product lines.

With nine offices and facilities across the U.S., Europe, the Middle East, and the Asia-Pacific, Shield AI’s technology actively supports operations worldwide.

For more information, visit Follow Shield AI on LinkedIn,X, Instagram, and YouTube.

As a Engineering Manager of Autonomy Applications, you'll lead a team of applications engineers, providing expert support for customers using our SDK.

You’ll prioritize and resolve complex issues, mentor your team, and collaborate with internal teams to drive product improvements.

With your technical expertise and leadership, you'll play a key role in enhancing customer engagement and supporting the growth of our robotics and autonomy solutions.

What you'll do:

Serve as the functional team lead for a team of customer facing applications engineers

Guide, mentor, and develop a team of applications engineers to provide expert support and troubleshooting for customers

Manage, prioritize and delegate customer issues

Support BD in pre-sales and post-sales activities as a technical resource

Ensure timely and effective technical assistance, troubleshooting, and onboarding support for customers implementing the SDK

Maintain a deep understanding of the SDK’s features, updates, and use cases to guide the team and assist customers

Oversee and contribute to the creation and continuous improvement of technical resources, such as user guides, FAQs, and knowledge bases

Act as an escalation point for complex customer issues and provide hands-on support when necessary

Coordinate closely with product development, sales, and customer success teams to ensure customer feedback informs SDK improvements and new features

Act as a liaison between customers and internal teams to advocate for customer needs and communicate product updates

Develop and grow your teammates through mentorship and training

Set performance goals, conduct regular evaluations, and foster a collaborative team environment

Develop and refine support processes to improve team efficiency, customer satisfaction, and response times.

Track and report on key metrics related to customer engagement, issue resolution, and team performance to stakeholders.

Required qualifications:

Bachelor’s degree in Aerospace Engineering, Computer Science, or a related field

10+ years of experience of industry experience

5+ years of experience in a customer facing engineering role

5+ years of experience as an engineering manager

Strong technical background in software engineering

Strong proficiency in writing modern C++ code

Intermediate proficiency in writing Python code

Excellent problem-solving and analytical skills

Strong communication and interpersonal skills

Preferred qualifications:

Experience developing software for mobile robot / autonomy applications

Experience in the defense aviation or robotics industry

Experience building and running a 5–7-person enterprise software applications/solutions engineering team

International EOR

Our international team members are employed through our Employer of Record (EOR) and receive a comprehensive international benefits package on top of base salary. For full details on compensation and benefits, please consult your talent acquisition partner.