Quality Improvement Assistant I

Previous applicants DO NOT need to reapply to be considered for this position.

Caswell Developmental Center is a residential campus in Kinston, NC that provides services and supports to approximately 300 individuals with intellectual and developmental disabilities, complex behavioral challenges and/or medical conditions whose clinical treatment needs exceed the level of care available in the community.

Caswell Developmental Center serves the Eastern region of the state.

The primary purpose of this position is to serve as administrative support for Quality Improvement/Risk Management/Standards Management.

The employee in this position coordinates and conducts audits as directed by the Director of Quality Improvement and participates in Risk Management activities such as the Event Review process.

Job duties include the following: * Responsible for the daily processing and maintenance of safety event forms as well as establishing points of contact with divisional office assistants in procuring and requesting needed forms.

* Perform clerical duties as required by management such as answering telephones, filing, submission of hiring packets through the NEO Gov hiring system.

* Completes work order requests, orders and maintains supplies.

* Maintains and tracks survey outcomes.

* Responsible for the operation and monitoring of the video surveillance system for safety and active treatment . * Works collaboratively with QI Specialist I to track requested data developed by QI/Standards Management and works on other projects within the department.

* Assists the QI Specialist I by entering safety events in the event reporting, database system and/or the Electronic Health Record (EHR). * Assists the Utilization Review Coordinator as needed to ensure successful continuation of ICF recertifications by submitting requested documents to the Managed Care Organization (MCO's). Work Location: Quality Improvement Work Hours: Monday - Friday; 8:00 a.m.

- 5:00 p.m.

About the Department of Health and Human Services / Caswell Developmental Center: The NC Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, with approximately 18,000 employees.

In collaboration with its partners, it is responsible for ensuring the health, safety and well-being of all North Carolinians.

Caswell Developmental Center, serving as North Carolina's Eastern Region resource center, provides specialized residential, programmatic, and support services for individuals with developmental disabilities.

The individuals we serve are at the heart of our facility.

Our team is critical to the mission of the facility.

We strive to create an environment in which every team member contributes to the overall success of the Center to positively impact the lives of those around them and the individuals we service.

If you are looking to make a difference and seeking a rewarding career, we encourage you to consider this opportunity.

Please click on the following link to experience how Caring is Contagious at Caswell Developmental Center.

To receive credit for all your work history and credentials, you must list the information on the application form.

Any information listed under the text resume section or on an attachment will not be considered for qualifying credit.

Qualified candidates must document on the application that they clearly possess all the following: * Experience working as an office assistant/secretary, preferably in a medical environment.

* Must be organized and professional.

* Able to work in a fast-paced setting, with an ability to adapt to change.

* Ability to review and process information, such as analysis of data, to determine conclusions, actions, or compliance with applicable laws, rules or regulations.

* The ability to compile reports of considerable complexity concerning quality of care and safety events, privacy issues, and other issues brought to the attention of QI management.

* Knowledge in computer terminology and possession of computer skills (Spreadsheets/Tables/Word Processing Skills, and some knowledge of EHR). * Knowledge of office or work procedures, methods and practices.

Must be able to clearly communicate complex information to all levels of the agency.

Must be able to maintain confidentiality and follow all processes associated with protections as outlined by the Patient Safety and Quality Improvement Act (PSQIA). Management Preference: * Graduation from high school and demonstrated possession of knowledge, skills and abilities gained through a least * Five years of office assistant/secretarial experience.

* Preference for related experience with persons with developmental disabilities.

* Preference with patient safety applications and EHR * Preference in reviewing safety events and using spreadsheets to create reports for analysis of trends, etc.

* Preference for experience in service delivery within a team environment, public speaking, and familiarity of ICF IDD standards in a residential setting for persons with developmental disabilities.

Some state job postings say you can qualify by an "equivalent combination of education and experience". If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience OR a combination of both.

See oshr.nc.gov/experience-guide for details.

High school diploma or General Educational Development (GED) diploma and two years of related administrative experience; or equivalent combination of education and experience.

Degrees must be from appropriately accredited colleges or universities.The North Carolina Department of Health and Human Services is an Equal Opportunity Employer.

Positions in the Division of State Operated Healthcare Facilities shall be subject to pre-employment drug testing and criminal record background checks.

Also, the use of tobacco products of any kind including vapor products are prohibited from our campuses.

All employees are required to adhere to the facility's Vaccination Policy.

The DHHS Division of Human Resources (DHR) follows the State Human Resources Employment of Relatives Policy.

Applicants who have relatives or people living in the same household, will not be considered for job vacancies in the DHR at those locations.

For a complete definition of immediate family member, please see the State Human Resources Workforce Planning, Recruitment and Selection Policy, Section 2, Page 38.

Due to the volume of applications received, we are unable to provide information regarding the status of your application over the phone.

To check the status of your application, please log in to your account.

You will either receive a call to schedule an interview or an email notifying you when the job has been filled.

For technical issues with your applications, please call the NEOGOV Help Line at . Applicants will be communicated with, via email only, for updates on the status of their application.

If there are any questions about this posting other than your application status, please contact HR at . Compensation & Benefits: The State of North Carolina offers excellent comprehensive benefits.

Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis). Employees also receive paid vacation, sick, and community service leave.

In addition, paid parental leave is available to eligible employees.

Visit this website for State Benefits.