Service Coordinator

Job Description

About Us

Maven Fire Protection LLC is a trusted leader in fire protection services, providing high-quality inspection, testing, maintenance, and installation. We are dedicated to safety, exceptional service, and professionalism. We are seeking a reliable Service Coordinator to join our team onsite and support daily operations for both our customers and technicians.

Position Overview

The Service Coordinator serves as the key link between customers, technicians, and management. This role is responsible for scheduling, dispatching, managing service requests, and maintaining accurate records. Whether part-time or full-time, the ideal candidate is organized, detail-oriented, and enjoys working in a fast-paced environment.

Key Responsibilities

Schedule and dispatch technicians for inspections, service, and maintenance using Connecteam.

Serve as the first point of contact for customers, handling inquiries and service updates through the online phone system.

Maintain customer and job records in Pipedrive (CRM) and industry-related systems.

Track job progress and ensure timely completion of work.

Prepare and distribute work orders, reports, and invoices as needed.

Manage compliance documentation and assist with customer portals (Avetta, ISNetworld, etc.).

Provide excellent customer service by resolving issues professionally and promptly.

Support office administration tasks as needed.

Qualifications

Prior experience as a Service Coordinator, Dispatcher, or in an administrative support role (fire protection, construction, or trades industry preferred).

Strong organizational and multitasking skills with attention to detail.

Excellent verbal and written communication skills.

Proficiency with Microsoft Office, Connecteam, Pipedrive, and online phone systems (training provided if needed).

Ability to work onsite and thrive in a fast-paced environment.

High school diploma or equivalent required; additional education/certifications a plus.

Skills

Customer service and client communication

Scheduling and dispatch coordination

CRM management (Pipedrive or similar)

Use of scheduling software (Connecteam)

Online phone system operation

Attention to detail and accuracy

Problem-solving and multitasking

Time management and prioritization

Knowledge of compliance portals (Avetta, ISNetworld – preferred)

Team collaboration and adaptability

Compensation & Benefits

Compensation based on experience

Part-time and full-time opportunities available

Health, dental, and vision insurance (for eligible employees)

Paid time off and holidays (for eligible employees)

Growth and advancement opportunities

Supportive and professional team environment

Full-time