Customer Service Representative (Re-Supply)

Job Description

Essential Job Duties and Responsibilities:

Learns and maintains knowledge of current patient database and billing system

Has proper phone etiquette and represents VieMed in a professional manner

Obtains patient demographic and health insurance information; collects co-pay if appropriate

Enters patient information into the computer system

Verifies & records insurance benefits

Maintains a working knowledge of Medicare and insurance regulations and requirements as communicated by management

Able to read through and understand medical documentation effectively

Interacts professionally with physicians, patients/family and Co-Workers

Schedules set ups, as called into VieMed, by physicians or physician's office staff, per policy and procedure

Answers telephone in a polite and professional manner. Communicates information to appropriate personnel

Communicates appropriately and clearly to Manager, and other superiors

Establishes and maintains effective communication and good working relationship with co-workers for the patient's benefit

Utilizes initiative; strives to maintain steady level of productivity; self-mot Organization and management of Secretary's activities reflect due consideration for the needs of the facility and staff

Makes decisions reflecting knowledge of facts and good judgment, within the coordinator's scope of practice

Manages and operates computer equipment safely and correctly

Completes other duties, as assigned

Minimum Qualifications:

High School Diploma required

Excellent communication skills, both written and verbal to interact knowledgeably with patients, physicians, etc

Physical Demands:

Sitting at a desk

Operation of office equipment and computer

You will be expected to work during normal business hours, which are Monday through Friday, 8:00 a.m.

– 5:00 p.m. Please note this job description is not designed to cover and/or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties and responsibilities may change at any time with or without notice.

Full-time