Bilingual Customer Service Representatives

We are seeking a highly motivated and customer-focused Bilingual Customer Service Representative to join our remote team. The successful candidate will provide support to clients in [languages, e.g., English and French/Spanish], ensuring a positive customer experience by addressing inquiries, resolving issues, and delivering timely solutions.

Key Responsibilities:

Respond to customer inquiries via phone, email, live chat, or other digital platforms in both [languages].

Provide accurate information about products, services, and company policies.

Resolve customer complaints and escalate issues when necessary.

Process orders, account updates, billing inquiries, and service requests.

Document customer interactions in the CRM system accurately.

Follow up with customers to ensure satisfaction and issue resolution.

Collaborate with team members and other departments to improve processes and customer experience.

Maintain service level agreements (SLAs) and performance targets.

Qualifications & Skills:

Fluency in [languages, e.g., English and French], both written and spoken, is required.

Previous customer service, call center, or support experience (remote preferred).

Strong communication and active listening skills.

Ability to multitask and manage time effectively in a remote environment.

Comfortable working with technology: CRM software, chat platforms, and Microsoft Office/Google Workspace.

Problem-solving mindset and ability to remain calm under pressure.

High level of professionalism, empathy, and patience.

Work Environment & Benefits:

100% remote position (home office setup required).

Flexible schedule depending on business needs.

Competitive hourly pay/salary.

Paid training and opportunities for growth within the company.

Benefits package may include health insurance, vacation, and personal leave.