Business Banking Relationship Manager II

Description

Citizens is actively expanding and investing in the Columbus market as part of a strategic growth initiative within our Business Banking segment. We're excited to build strong partnerships and deepen our presence in the region. To support this momentum, we're seeking top-tier talent who are passionate about driving success and making an impact in their local communities.

At Citizens, tailored advice, personalized experiences, and innovative ideas, products, and solutions, are central to helping clients navigate changing circumstances. In this role, you’ll acquire and deepen client relationships by collaborating across the enterprise to deliver comprehensive solutions in areas such as credit, liquidity, interest rate management, treasury solutions, and Wealth Management.

Primary responsibilities include

Manage, acquire and deepen a portfolio of new and existing commercial customer relationships within the Business Banking target market of five million to fifty million in annual revenue.

Provide advisory led discussions to assess client needs and aspirations while positioning value added recommendations that drive customer delight and shareholder value.

Engage COI’s and internal partners across the bank to uncover and deepen new business opportunities.

Operate within a fast paced, demanding sales culture with measured routines and goals aimed at new loan and deposit generation, fee income, customer service and satisfaction.

Actively engage in significant community activity to expand potential customer base and exemplify our company credo and community commitments.

Qualifications, Education, Certifications and/or Other Professional Credentials

4+ years in upper Business Banking/Lower Middle Market experience

Completion of Commercial Credit Training

Meaningful experience with moderately complex portfolios, customers, and transactions.

Strong written and oral communication skills

Strong knowledge of sales force and various lending applications

Strong sense of customer service, satisfaction and retention.

Adept at needs identification, problem solving and the consultative sales approach.

Strong negotiation skills and the ability to overcome objections and adversity

Following of prospects, customers and COIs

Ability to self-generate and drive new business development

Action oriented and self-accountable to superior results

Strong understanding of risk and compliance

Meaningful Community involvement

Strong understanding of core products and services

Preferred undergraduate degree in business or finance

Hours & Work Schedule

Hours per Week: 40

Work Schedule: Monday - Friday