Technology Service Desk - Co-op Student

As an Information Technology Service Desk Student, you will be an integral part of our Information Technology (IT) Service and Operations Team. In this role you will have an opportunity to be the single point of contact for all issues and requests, interacting with employees in various ways, including phone calls, chats, and emails. As a voice of IT, this role provides a positive attitude and willingness to help employees get back to work as quickly as possible by providing excellent first call resolution, while actively escalating employees' needs when necessary.

The team sits within our Home Office under the IT Service, Operations and Infrastructure teams.

Responsibilities:

Provide troubleshooting and resolution for software and hardware issues that vary from basic to moderate complexity and escalating the issue when necessary

Provide training and technical assistance on MS Windows operating systems, MS Office suite (including MS Outlook), Web Browsers, and mobile phones (including Apple and Samsung devices)

Troubleshoot the cause of problems, not just the symptoms, and taking action to prevent problems from recurring

Interact with customers via phone, chat and email.

Your Skills:

Good organization skills with strong attention to detail

Strong verbal and written communication skills, with a strong focus on customer service

Experience or working knowledge of Windows operating systems, MS Office/365 applications; Networks, Mobile Technologies (Smartphones/Tablets) and printers.

Your Experience:

Must have completed at least one year of post-secondary education and be returning to school (either University or College)

Previous experience at a help desk is an asset.

What We Offer:

Professional Development – Student focused learning & development sessions, mentorships and networking events

Student Benefits – Housing allowance, co-op fee reimbursement and parking allowance for qualifying candidates.

Work Environment – Work in our beautiful home office building with access to a fitness facility, onsite nurse, and a café

Wellness Support – With 24/7 access to our Employee & Family Assistance Program

Volunteer and donation matching program – Choose when and where to make an impact with a paid volunteer day, company volunteer opportunities, and a donation matching program

Irving Oil is committed to supporting a diverse and inclusive work environment. We thrive on the good energy that’s created when our people from different backgrounds, identities, cultures and experiences share their unique perspectives. Diversity is key to our success and inclusion is everyone’s responsibility.

Job Requirements - Work Experience

Job Requirements - Education

R127243